Specialist, Retail Program

Voyant Beauty • Hodgkins, IL

6d

About The Position

Voyant Beauty believes our people are more than just employees; they’re the driving force behind everything we achieve. Our culture fosters teamwork, respect, and camaraderie, ensuring that every individual’s contribution is valued and celebrated. We invest in their growth, providing opportunities for development and advancement within our dynamic team. Voyant Beauty is a company that specializes in the development and manufacturing, of beauty, personal and home care products. We work with various brands, retailers, and businesses to create customer formulations and products tailored to their needs. This can include skincare, haircare, bath and body products, fragrances, and more. Essentially, Voyant Beauty serves as a one-stop-shop for companies looking to bring their beauty and personal care product ideas to life. Safety is a core value at Voyant Beauty. We prioritize the well-being of our team members, ensuring a safe and secure environment where everyone can thrive and excel. If you’re seeking to be part of a team where your talents are valued, your safety is paramount, and your efforts contribute to meaningful change, then Voyant Beauty is the place for you. Come join us and be a part of our journey.A Brief OverviewThe Retail Program Specialist is responsible for coordinating and executing Direct-to-Retail (DTR) programs by supporting internal teams and ensuring all documentation, item setup, and onboarding requirements are completed accurately and on time. This role is heavily focused on internal execution and cross-functional coordination (Sales, R&D, Supply Chain, Operations, Quality), with limited direct customer interaction. The Specialist supports day-to-day program activities by tracking deliverables, following up on outstanding actions, and ensuring all requirements are completed to enable successful product launches. In addition, this role will support a small portfolio of assigned customer accounts, serving as a point of contact for day-to-day communication, documentation, and follow-up. The Specialist will partner closely with Sales to ensure customer requirements are met and programs progress smoothly, while escalating more complex commercial or strategic matters as needed. Approximately 75% of this role is focused on internal coordination and execution, with 25% supporting customer communication and account coordination. This role is not responsible for owning overall program strategy or commercial decisions, but rather ensuring execution of defined processes and deliverables.

Requirements

• Organizational and coordination skills with ability to manage multiple tasks simultaneously (High proficiency)
• Ability to follow through on tasks and ensure completion of deliverables (High proficiency)
• Detail-oriented with focus on documentation accuracy and tracking (High proficiency)
• Effective communication skills with ability to work across internal teams and customers (High proficiency)
• Ability to work in a fast-paced, execution-focused environment with a sense of urgency (High proficiency)
• Ability to manage day-to-day customer communication and build working relationships with assigned accounts (Medium proficiency)
• Ability to identify issues and escalate appropriately (Medium proficiency)
• Proficiency in Microsoft Office (Excel, PowerPoint) and tracking tools (Medium proficiency)
• Basic understanding of project or program coordination principles (Medium proficiency)

Nice To Haves

• Bachelor's Degree in Business, Supply Chain, or related field (Preferred)
• 1-3 years in project coordination, program support, sales support, or customer-facing operations (Preferred)
• 1-3 years contract manufacturing, retail sales, personal care, or beauty industry (Preferred)
• 1-3 years working cross-functionally and supporting execution of projects or programs (Preferred)
• 1-3 years supporting customer accounts or handling day-to-day client communication (Preferred)

Responsibilities

• Coordinate execution of Direct-to-Retail (DTR) programs by supporting customer onboarding requirements, documentation, and setup activities
• Partner with internal cross-functional teams (Sales, R&D, Supply Chain, Operations, Quality) to track progress and ensure timely completion of program milestones
• Support customer and item setup processes, including system entries, documentation completion, and tracking required approvals
• Maintain project timelines and trackers, ensuring all deliverables are completed and following up on outstanding tasks
• Support a small portfolio of assigned customer accounts, serving as a point of contact for routine communication, documentation, and follow-up on program requirements
• Monitor timelines and identify delays or risks, escalating issues as needed to support timely execution
• Prepare and maintain project documentation, trackers, and status updates for internal stakeholders
• Support cross-functional meetings by tracking action items and ensuring follow-through on commitments
• Support communication of project updates, risks, and next steps to internal teams and leadership
• Ensure accuracy and completeness of all internal and external documentation
• Serve as a day-to-day point of contact for assigned customer accounts, supporting communication related to onboarding, documentation, timelines, and status updates
• Organization of project files, forms, and tracking tools
• Support standardization of processes, templates, and documentation
• Assist with onboarding new customers and supporting ongoing retail programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level