Specialist, Repair Ops Support - New York

Otis Elevator Company•New York, NY

3d•$92,000 - $110,000•Onsite

About The Position

Otis Elevator Company is searching for a highly motivated repair operations support team member. This role will work with the New York Operating Area to directly support the repair business and open order superintendents. You will do a variety of tasks that will help accelerate workable backlog and ensure timely billing in support of the superintendents and General Managers in the New York operating territory.

Requirements

High school diploma or equivalent required; bachelor's degree preferred
Ability to work in a highly team-oriented and dynamic environment
Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
Need to be self-motivated and able to manage many simultaneous projects and responsibilities
Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software.
Strong leadership skills and goal-orientated with strong time management and organizational skills

Responsibilities

Source material quotes from vendors and issue PO/VPO as needed
Update project notes in Smartsheets on a daily basis
Customer relations lead - Order confirmed with customer/thank them for their business
Obtain and action applicable contract/customer PO's
Complete permit application and assist in scheduling crews (if necessary)
Order material as needed
Receive material for internal process tracking
Work with Superintendent on scheduling
Progress billing (where applicable)
Contact customer with scheduled date/time
If schedule changes calendar updated/customer notified
Pre-inspection verification (larger OO jobs)
Payment tracking - Ensure job has been paid prior to final turnover
Notify customer job is fully complete & final bill will be coming
Verify all PO's are paid in the system
Verify no more labor & material will hit the job - Inventory Control
Action and initiate final bill in FSS
Assist with Upgrade App issues/opportunities/adoption from the field
Mechanic Pay discrepancy tracking and investigation (as needed)