Specialist Quality Assurance - Non-Comp

Hilton Grand Vacations • Orlando, FL

15d

About The Position

As a Specialist Quality Assurance we are looking for a strong-minded individual who are looking to be involved at the end of our sales process. This person assists with closing documents as a customer makes a decision to purchase our vacation ownership product. If you have strong customer service skills and administrative experience this may be the perfect job for you!

Requirements

• Possess or the ability to acquire a Tennessee Timeshare License.
• High School Diploma/GED.
• Ability to work flexible schedules to include mornings, evenings, weekends and holidays.
• Strong ability to efficiently resolve complex customer service issues.

Nice To Haves

• Timeshare Sales Experience
• Timeshare Quality Assurance Experience
• CRM Software Experience
• Microsoft Product Experience

Responsibilities

• Client Relations Specialists are the primary liaison to the customer and the customer follow-up process in regard to contracts and deeding of the client’s new purchase.
• Assures new owners understand their paperwork and contracts, assisting them in making their reservations and assuring owners have all the information they need to feel comfortable with their purchase.
• Directly responsible for follow up and post-sale contact with new owners to assist in the reduction of cancels and kicks.
• Responsible for working closely with the Sales and Hospitality team to maintain a high quality of customer service.
• Provides technical assistance, support and advice to owners regarding the product and services associated with ownership.

Benefits

• HGV is now offering first day benefits to new employees!
• Excellent earnings package and uncapped commissions.
• Outstanding health care options (medical, dental, and vision that encourage preventative care).
• Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
• Employee Discount Program - HiltonGO - stay at Hilton Hotels for as low as $40 per night!
• Also qualify for Friends & Family discounts for your loved ones!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED