Specialist Putter Lab

TaylorMade Golf Company•Carlsbad, CA

33d•$27 - $30•Onsite

About The Position

This position provides administrative and customer service, as well as hands-on assembly support to TaylorMade’s PGA Putter Lab, which services professional golfers and VIP customers, and services internal R&D with prototyping and concept exploration. Supports receiving, entering, and prioritizing orders, as well as lab technicians with club and component assembly and quality control. This position will report directly to the Manager, PGA Putter Lab.

Requirements

Excellent verbal and written English communication skills necessary to interact with all levels of the organization
Strong interpersonal and public relations skills to deal courteously and professionally with golf professionals and cross-functionally across multiple departments
Exceptional customer service orientation
Strong organizational skills and attention to detail
Ability to work in a fast-paced, time-sensitive team environment
Ability to work across teams and manage priorities to accomplish multiple tasks is required
Excellent organizational, planning, and problem-solving skills
Proficient in Microsoft Suite (Word, Excel, Outlook)
High school diploma required.
2+ years of experience in the golf industry
Strong acumen related to high-level expectations of putter performance and specifications

Nice To Haves

Bachelor’s degree preferred.
Passion/interest/knowledge for golf strongly preferred
Competitive golf history preferred

Responsibilities

Helps to receive, enter, and respond to orders and requests in a timely manner
Ensures that components are exited inventory via GTS ordering system and Viaware WMS
Works with Sports Marketing representatives to help ensure orders are accurately processed to required specifications by requested deadlines
Supports preparing paperwork necessary for timely shipment and delivery, including international shipping invoices with information required by Customs regulations
Ensure order completion by tracking progress of orders and/or handling customer complaints from order entry to delivery to end customer
Ensure budget cross charging is communicated to Finance and Global Sports Marketing teams to ensure proper budgets are being charged and credited as required
Maintain GTS ordering system by monitoring and removing/adding obsolete and new/current SKU descriptions
Help with management of components, both inventoried and non-inventoried items, inside the lab and in the warehouse
Responsible for maintaining build matrices for all levels of tours and for specific sports marketing representative travel kits
Builds and maintains rapport with staff and tour representatives; provides them with the best possible service
Responds to inquiries from tour representatives and other departments concerning orders, availability, or application of product
Supports final build quality control checks, final product testing, final order packing and shipping
Aids lab technicians when and where necessary, actively learning lab and build capabilities to accurately and effectively execute full putter builds
Follows the professional and amateur golf landscape, to effectively prioritize players and foresee trends in putter builds
Performs other related duties and assignments as required