Specialist, Portal Support - REMOTE

Belnick, LLC • Canton, GA

2d • Remote

About The Position

The Portal Management Team is responsible for handling communications and cases for our Customer Portals. They also provide solutions to fit individualized situations and prioritize the customer’s needs at each step of the process.

Requirements

• Minimum of one year customer service experience.
• Ability to take ownership of customer complaints, resolve conflicts and manage their expectations.
• Excellent Interpersonal and customer service skills.
• Proficient computer skills with ability to utilize up to three screens at one time.
• Ability to work independently and meet deadlines in a fast-paced, detail-oriented environment.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Analytical and critical thinking skills.
• Multitasking and organizational skills.
• Excellent time-management skills.

Responsibilities

• Ability to multi-task, prioritize, and manage time effectively to better assist dealers and customers.
• Interact with both internal and external customers.
• Update Portal (s) throughout the day.
• Ensures that our portal customers/dealers are provided with quality customer service at every step of their inquiry.
• Includes working up to 35-40 cases per day while maintaining an accuracy rate of 97% or higher.
• Ensure appropriate actions are taken to resolve customers’ problems and concerns in a timely yet accurate manner.
• Keep an accurate and detailed account of customer inquiries and resolutions within each SO and/or case.
• Ensures that all processes and procedures are maintained, and a proper resolution has been provided.
• Properly maintains personal case queues within set parameters and closes within the required 24-48 business hours.
• Meet personal/customer service team daily goals.
• Able to work in a team environment.
• Evaluate customer needs to determine the strategy most effective in meeting their requirements.

Benefits

• Major medical, dental, and vision benefits available day one no waiting period
• Company-paid life insurance and employee assistance program for all employees
• 401K with company match
• Employee discount on Ubique Group products
• Free office chair and desk for remote employees
• Employee-led organization Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways!
• Ubique offers 9 paid holidays plus 1 floating holiday per year and up to 13 Accrued PTO days per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed