Resident Support Specialist (Remote)

Arboreal Management • Hilton Head Island, SC

11d • Remote

About The Position

We are seeking a compassionate and solutions-focused Resident Support Specialist to join our remote team. In this vital role, you will be the primary point of contact for residents, delivering prompt, friendly, and effective support across a range of topics—from maintenance requests to community resources. You'll play a central part in fostering positive resident relations, supporting housing stability, and reinforcing our mission to create thriving, opportunity-rich communities.

Requirements

• 1+ year of experience in customer service, property management, social services, or a related field.
• Exceptional communication and active listening skills, with a friendly and empathetic approach.
• Comfort navigating technology, including Microsoft Office, CRM, and property management software.
• Ability to multitask and adapt in a fast-paced, remote environment.
• Strong organizational, problem-solving, and documentation abilities.

Nice To Haves

• Bi/multilingual skills are a plus but not required.

Responsibilities

• Respond promptly and professionally to resident inquiries via phone, email, and resident portal.
• Triage maintenance requests and escalate urgent issues in collaboration with property site teams.
• Provide information and support related to lease questions, rent payments, community events, and local resources.
• Document all resident interactions and follow-ups in property management systems with accuracy and attention to detail.
• Identify opportunities to improve the resident experience and escalate feedback or recurring issues to leadership.
• Work closely with property managers, compliance, and maintenance teams to resolve problems efficiently.
• Assist with onboarding new residents and supporting lease renewal communications.

Benefits

• Competitive, market-aligned pay and a generous benefits package.
• Remote-first work flexibility and tech support to help you succeed at home.
• Supportive, mission-driven company culture that values innovation, growth, and diverse perspectives.
• Opportunities for career advancement and training in affordable housing, compliance, and resident services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed