Specialist, People Experience (Spanish - Speaking)

Pandora•Baltimore, MD

53d•$76,000 - $85,000

About The Position

The People Experience Specialist will be responsible for supporting all stages of the employee lifecycle and will be an integral part in creating great workplace experiences for Pandora employees. Your role is to oversee and enhance the employee integration along with improving the overall experience within the company. You will be responsible for assessing the needs, defining, and delivering initiatives for our employees whilst creating a positive and engaging work environment that fosters employee satisfaction, productivity, performance, development, and retention. You will collaborate closely with cross-functional teams and Centers Of Excellence to understand the needs and expectations of our employees and through cross functional feedback, you will be part of developing and implementing initiatives that contribute to a positive people experience. This position will be responsible for supporting our West Coast Market and working hours will be between 10.30am – 7.30pm

Requirements

Studies in Business Management, Human Resources, or Communications or a combination of experience and education is preferred but not required.
4+ years in a customer based role (customer facing role).
Fluency in Spanish both written and verbal is preferred
Broad knowledge and understanding of US employment laws and benefits
Exposure to working with various IT systems (Success Factors, Ultipro, Sharepoint, Zen Desk) preferred
Capable of multitasking and prioritizing tasks and projects
Customer service mindset
Organized and detail oriented
Self-driven, independent and able to work effectively with a global, remote team
Excellent interpersonal and written communication skills with a positive attitude
Professional level experience with Office 365.
Proven ability to build relationships, influence, and lead various cross-functional teams to gain alignment and deliver results
Solution driven with the ability to identify root cause issues and potential resolution
Strong written and verbal communication skills to articulate clearly with various departments and build meaningful relationships with employees at all levels.
Possesses strong interpersonal skills, including the ability to interact effectively with diverse personalities and individuals of all levels inside and outside the organization.
Strong understanding of employee engagement principles and strategies.
Self-organized, with the ability to multitask and manage high workloads where required
Results oriented and metrics-driven to ensure the development initiatives are successful.

Responsibilities

Serve as the primary point of contact for employee inquiries regarding Systems, benefits, policies, programs, and any other general inquiries
Responsible for coaching and guiding employees with their employment queries, rereviewing and triaging these queries and elevating them (if required) to the relevant subject matter experts.
Responsible for ensuring all “Employee Data” has been entered correctly into the HRIS upon recruitment and onboarding and then will be responsible for maintaining and updating this data as changes occur for employees. By maintaining 100% accuracy with data, this will ensure employees will receive communication, payments etc in a consistent, timely and accurate manor
Facilitate onboarding and offboarding processes, coordinating with multiple teams to ensure a smooth transition for joiners and leavers
Support the entire employee lifecycle changes in our HRIS (SAP - Success Factors)
Assist with the implementation and management of all HR policies and procedures across the organization
Drive HR process improvement and make recommendations to enhance employee people experience and satisfaction. Utilize company resources and collected data to identify areas for improvement.
Provide technical support, training and resources to achieve objectives and resolve employee questions and queries.
Serves as part of the overall People Team for marketing People Experience solutions to the HR Community.
Provides insights and feedback to the Director, People Experience on opportunities for process improvement and automaton
In partnership with the Center of Excellence support with building and executing content, training, self service guides, videos and tools for our employee self service portal
Monitor and manage ticket queries via Zen Desk and support on issue resolution within required SLA’s
Leverage technology to drive better HR and business outcomes through effective adoption and utilization of our systems.
Ensure I9 compliance for all employees including conducting I9’s for manager + levels across retail
Support the Employee Experience Director and Centre’s of Excellence on various projects to improve the people experience agenda
Build relationships with authenticity to collaborate and support employees and leaders
Be proactive and solution driven with the ability to identify and proactively solve employee queries
Other duties as assigned