Specialist, Partnership Management
About The Position
The Specialist, Partnership Management (Growth Services Program Manager) is responsible for the successful implementation and maintenance of client programs. Specialist, Partnership Management (Growth Services Program Manager) serves as the principal communication channel between the client and the Growth Services team and ensures client satisfaction with delivered services. Develops and maintains complete, up-to-date documentation, including project plans, scope of work, and business rules and ensures that the various departments involved fulfill their commitments and maintain adequate service level agreements relative to timelines, quality standards and budget. Account Management Maintain strong relationships with clients, ensuring client satisfaction with delivered services Maintains working relationship with internal teams, including Growth Services Operations, Finance, Software Development, Customer Services, and others. Customer Satisfaction Fulfillment of Contract Obligations - Manage all aspects of contract fulfillment including successful contract implementation and continued compliance with contracted service standards Optimization of internal resources – saying “no” to customers Launching New Client Programs Organize requirements meetings Coordinate gap resolutions Manage implementation schedule Frequent client face time
Requirements
- BS or BA or equivalent experience
- 3+ years of experience in project management, business development, account management or related area
- Ability to travel up to 5%
Nice To Haves
- PMI certification is a plus
- Strong Customer Service focus including experience in balancing the needs of internal and external clients
- Outstanding written, verbal and interpersonal communication skills
- Must possess leadership, problem-solving, time-management, planning and project-management skills
- Experience managing professional services contracts
- Influencing others/relationship building
Responsibilities
- successful implementation and maintenance of client programs
- principal communication channel between the client and the Growth Services team
- Develops and maintains complete, up-to-date documentation, including project plans, scope of work, and business rules
- Manage all aspects of contract fulfillment including successful contract implementation and continued compliance with contracted service standards
- Organize requirements meetings
- Coordinate gap resolutions
- Manage implementation schedule
Benefits
- This position is eligible to participate in an annual incentive program, and information on benefits offered is here.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
