Specialist, Partnership Management

Pearson•Bloomington, MN

3d•$65,000 - $72,000

About The Position

The Specialist, Partnership Management (Growth Services Program Manager) is responsible for the successful implementation and maintenance of client programs. Specialist, Partnership Management (Growth Services Program Manager) serves as the principal communication channel between the client and the Growth Services team and ensures client satisfaction with delivered services. Develops and maintains complete, up-to-date documentation, including project plans, scope of work, and business rules and ensures that the various departments involved fulfill their commitments and maintain adequate service level agreements relative to timelines, quality standards and budget.

Requirements

BS or BA or equivalent experience
3+ years of experience in project management, business development, account management or related area
Ability to travel up to 5%

Nice To Haves

PMI certification is a plus
Strong Customer Service focus including experience in balancing the needs of internal and external clients
Outstanding written, verbal and interpersonal communication skills
Must possess leadership, problem-solving, time-management, planning and project-management skills
Experience managing professional services contracts
Influencing others/relationship building

Responsibilities

Maintain strong relationships with clients, ensuring client satisfaction with delivered services
Maintains working relationship with internal teams, including Growth Services Operations, Finance, Software Development, Customer Services, and others.
Fulfillment of Contract Obligations - Manage all aspects of contract fulfillment including successful contract implementation and continued compliance with contracted service standards
Optimization of internal resources – saying “no” to customers
Organize requirements meetings
Coordinate gap resolutions
Manage implementation schedule
Frequent client face time