Specialist, Operations, Transport, Tower

gategroup • San Diego, CA

3d • $22 - $26 • Onsite

About The Position

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Requirements

• H.S. diploma required
• Minimum 2 years of general work experience in a customer service capacity required
• Have basic computer skills
• Strong customer service skills
• Able to drive on the ramp
• Able to multi-task in a dynamic customer environment
• Detail oriented
• Able to keep calm in high pressure environment
• Able to work with a minimum of supervision/off-site environment
• Able to communicate status changes to all parties in a timely manner
• Able to develop rapport with major client
• Excellent written and oral communication skills.

Nice To Haves

• Associate’s degree preferred
• Experience working in the airline industry is preferred

Responsibilities

• Monitors airline arrival and departure times and ensures catering teams complete flights as assigned.
• Monitors driver’s kitchen department time, alerts unit management when on time departure is in jeopardy and when drivers are late off aircraft, delaying return to unit.
• Communicates airline changes and updates to the unit dispatch and catering teams.
• Provides accurate and timely information regarding the operation.
• Proactively informs supervisor/dispatcher of operational changes and speaks directly to transportation teams on the field.
• Partners with Department Manager to be the voice for the company in delay discussions, and conducts the research needed when contesting a delay.
• Tracks all flight, gate, meal order and other changes in flights.
• Checks that drivers have completed their run sheets accurately and that all times, aircraft changes, service levels and quantities meet customer specifications.
• Answers and logs customer calls, concerns and complaints and helps to resolve on-going issues.

Benefits

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Commuter benefits
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees