Specialist, Medical Information Systems

Neurocrine Biosciences • San Diego, CA

2d • $81,000 - $111,000

About The Position

About the Role: Work closely with the Medical Communications team to support tasks associated with medical information and medical resource contents . Responsible for several Medical Information and non medical aspects, such as liaising with the medical information call center, responding to non-therapeutic area specific inquiries, serving as medical information systems administrator, and coordinating logistics associated with resource maintenance, distribution, and meeting support.

Requirements

• Bachelor’s degree AND 2+ experience in Pharma/Biotech/Devices industry, Medical Affairs preferred OR Master's degree AND some relevant experience
• Understands Neurocrine's business objectives and developing understanding of Neurocrine's services and customers
• Ability to work as part of a team
• Strong computer skills
• Good verbal and written communication, problem-solving, analytical thinking skills
• Detail oriented
• Ability to meet deadlines
• Good project management skills
• Effective interpersonal skills including the ability to build successful relationships with internal experts/teams and other stakeholders
• Flexible and able to work independently to manage work priorities and follow tasks through to completion
• Thrives when working in a fast-paced, innovative environment while remaining flexible, proactive, resourceful and efficient
• Strong ability to communicate complex issues in a simple way and to orchestrate plans to resolve issues and mitigate risks
• Excellent presentation and highly proficient computer skills (e.g., Word, Excel, PowerPoint)
• Comfortable working within digital platforms and within system administration
• Good knowledge of project based dashboards to communication to stakeholders
• Familiar with automation tools to present information and data to appropriate audiences

Responsibilities

• Serve as primary point of contact for the Medical Information call center, managing contracting, reporting, and notifying vendor of changes or updates to content and/or relevant Neurocrine policies
• Independently triage and assess incoming Medical Information inquiries, appropriately direct them to the medical partner based on complexity, content, and regulatory considerations
• Analyze and interpret inquiries, applying existing guidance and prior approaches to resolve non-medical questions while escalating medical or complex issues to the appropriate Medical Communications or therapeutic area lead
• Acts as administrator for the Information Request Management System (IRMS) and analytic databases, performing system and user maintenance, ad hoc reports creation, troubleshooting, vendor contact, etc.
• Develop and deliver analytics and reports for internal stakeholders, going beyond standard reporting to identify trends, insights, and opportunities based on unique business questions
• Responsible for logistics of content deliverables and resources to ensure material is up to date and available for use across various platforms, including Medical Information call center
• Support broader Medical Information and Medical Resource Content Development initiatives as needed, contributing to process improvements and operational effectiveness
• Other duties as assigned

Benefits

• Benefits offered include a retirement savings plan (with company match), paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage in accordance with the terms and conditions of the applicable plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level