Specialist, Logistics-IMDL

Coyote Logistics•North Chicago, IL

9d•$50,000

About The Position

The IMDL Specialist is responsible for executing daily activities of Intermodal freight including all aspects of customer and carrier needs. IMDL Specialist focus on account growth and efficiency by fostering strong relationships and understanding customer commitments, as well as developing and maintaining relationships with drayage and railroad partners. An IMDL Specialist performs load management, tracks and manages container dwell, and ensures service quality while aiming to maximize profitability.

Requirements

Strong multi-tasking and organizational skills
Ability to prioritize tasks and work quickly and efficiently
Ability to work in both an individual and team setting
Strong communication skills
Detail oriented
Available for Friday-Monday (weekend) shift

Responsibilities

Execute daily operations for assigned intermodal accounts, understanding their growth strategies, goals, and contractual agreements.
Track all customer shipments, monitor assigned portion of the load board, and ensure all loads are covered and serviced properly.
Provide exceptional customer service by responding to inquiries, updating clients on load status, and resolving any issues or concerns promptly and professionally.
Communicate effectively and timely with both internal teams and external partners, using the appropriate channels.
Develop strong working relationships with both customer contacts and drayage and rail partners.
Work closely with internal teams to ensure smooth coordination and communication across all logistics functions.
Identify and resolve issues related to freight movement and update and manage incidents and accessorials to maximize profit.
Actively work to achieve team goals.
Assist in supporting workload for teammates while out of office.