Logistics Specialist Logistics Specialist

Nestle Operational Services Worldwide SA•Paramus, NJ

2d•$50,000 - $60,000•Hybrid

About The Position

Foods you love. Brands you trust. And a career that empowers you to grow. At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives. Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive. This position is not eligible for Visa Sponsorship. OSEM USA is a subsidiary of the OSEM Group, which is wholly owned by Nestlé S.A. OSEM USA markets food products in the US Kosher, Gluten Free and Food Service markets Hybrid Role - Office days Monday, Wednesday Thursday The Operation Specialist role is crucial in ensuring excellent service and our commercial success. In this role you will lead the support & activities from ‘customer order’ to ‘proof of delivery’, including: 1) Managing orders & fulfilment process: ensuring highest customer service level 2) Support commercial team with information (KPIs, Inventory & other challenges) constantly exploring options in SAP to better support customers and sales team. 3) Be the main contact point for Osem USA and our 3PL WH, manage inventory and all communications 4) Extend support to operational team, coordinate POS material distribution and others Position Summary: Ensure order fulfilment and communicate with customers to deliver the best customer service. Order processing, align on execution with supply chain partners & complete order administration cycle • Order & fulfilment process: Receive & Manage order receipt, schedule delivery routes, monitor order flow and delivery plan execution, raise potential issues, measure performance of 3PL WH, monitor KPI. • Cost control & continuous improvement: Manage our WH activities and Distribution in the most efficient way, continually looking for ways to reduce cost and improve our KPI's. Engage in cost reduction activities, savings initiatives and more. • 3PL WH and inventory – Manage inventory accuracy and receipts, monitor WH activity and processes. • Support operations efforts and cross department efforts. • IT (SAP/EDI) systems in operation: Manage ASKI interface and become an ‘operations expert’ of our SAP & EDI operation systems and processes in order to support the group in the most efficient way. • Work closely with AR to manage ‘at risk customers’ while following our internal processes • Ensure On Time and correct invoicing / POD and alignment of WH information and SAP information • Work with customers, WH, sales team etc… to get all relevant information that is needed to support the activity of the group (sales, Finance & operation) … and any other responsibilities that will ensure smooth operation processes in OSEM USA

Requirements

Bachelor’s degree in business administration, supply chain or operations, If no degree then min 4-5 years' experience in a similar customer service, operations, logistic position.
Excellent excel skills is a must.
Excellent– communicator and interpersonal skills.
Data detail oriented.
Proficiency in Microsoft office applications, especially in excel required.
Problem solver with a drive for performance.
Pro-active, result oriented and operating independently.
Structured with good overview, strong in time management & ability to prioritize.
Must be highly organized.
Enjoy working in a multicultural environment.
Thinking out of the box

Nice To Haves

Working in FMCG companies – advantage.
Experienced in SAP (Business One) – advantage

Responsibilities

Managing orders & fulfilment process: ensuring highest customer service level
Support commercial team with information (KPIs, Inventory & other challenges) constantly exploring options in SAP to better support customers and sales team.
Be the main contact point for Osem USA and our 3PL WH, manage inventory and all communications
Extend support to operational team, coordinate POS material distribution and others
Ensure order fulfilment and communicate with customers to deliver the best customer service.
Order processing, align on execution with supply chain partners & complete order administration cycle
Order & fulfilment process: Receive & Manage order receipt, schedule delivery routes, monitor order flow and delivery plan execution, raise potential issues, measure performance of 3PL WH, monitor KPI.
Cost control & continuous improvement: Manage our WH activities and Distribution in the most efficient way, continually looking for ways to reduce cost and improve our KPI's.
Engage in cost reduction activities, savings initiatives and more.
3PL WH and inventory – Manage inventory accuracy and receipts, monitor WH activity and processes.
Support operations efforts and cross department efforts.
IT (SAP/EDI) systems in operation: Manage ASKI interface and become an ‘operations expert’ of our SAP & EDI operation systems and processes in order to support the group in the most efficient way.
Work closely with AR to manage ‘at risk customers’ while following our internal processes
Ensure On Time and correct invoicing / POD and alignment of WH information and SAP information
Work with customers, WH, sales team etc… to get all relevant information that is needed to support the activity of the group (sales, Finance & operation) … and any other responsibilities that will ensure smooth operation processes in OSEM USA

Benefits

Nestle offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits.

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