Specialist, IT Support

OWL Services • Auburn, AL

10h

About The Position

The IT Support Specialist will provide help desk support for on-site and remote employees.

Requirements

• 1- 3 years of experience with PCs, printers, laptops, and some server experience.
• Excellent communication skills both verbally and written.
• Ability to be on a rotating on-call schedule that includes weekends and holidays.
• Advanced knowledge of Windows 10 Professional operating systems.
• Advanced troubleshooting knowledge of Microsoft Office Suite 2019 and O365.
• Working knowledge and troubleshooting of standard desktop applications.
• Minimum knowledge of network security, understanding of vulnerabilities, and countermeasures.
• Knowledge of Cat 5e or higher cabling and troubleshooting.
• Strong interpersonal/team skills and the ability to impart information to colleagues with a varied range of computer knowledge.
• Ability to maintain confidentiality with sensitive customer and internal information.
• Ability and desire to learn new skills quickly.
• Offer ideas, suggestions, and seek processes to be the best in our industry.

Responsibilities

• Work in an Active Directory 2016 environment.
• Troubleshoot problems with file services, print services, IP Telephony devices, and cell phones.
• Maintain a broad knowledge of operating systems, and hardware.
• Install, configure, and maintain computer workstations and laptops.
• Perform hardware and software upgrades as required.
• Performs other related duties as assigned.

Benefits

• 10 Paid Holidays
• Flexible Time Off
• 401(k) Company Match
• Health, Dental, and Vision Insurance
• HSA and FSA
• Disability & Occupational Accident Insurance
• Company-Paid Life Insurance Policy
• Employee Assistance Program (EAP)
• World-class paid training program for you to learn the skills for long term career success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed