IT Support Specialist

Pacific Rim Capital•Irvine, CA

12d•$28 - $33•Hybrid

About The Position

The IT Support Specialist is responsible for providing technical assistance and support to end users by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. This role ensures reliable operation of IT systems, maintains a high level of customer service, and supports day-to-day technology needs across the organization. The IT Support Specialist works closely with internal teams to install, configure, and maintain systems while contributing to continuous improvement of IT processes and user experience.

Requirements

Bachelor’s degree , preferably in information technology, computer science , business or other related fields
1-3 years of relevant experience
Proficiency with Windows and/or macOS operating systems
Experience with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
Knowledge of hardware troubleshooting (desktops, laptops, printers, peripherals)
Familiarity with user account management (Active Directory, Entra ID/Azure AD)
Basic networking knowledge (TCP/IP, DNS, DHCP, Wi ‑ Fi, VPN)
Experience using ticketing systems (e.g., ServiceNow, Jira, Zendesk or Freshservice )
Ability to install, configure, and update software and operating systems
Understanding of cybersecurity best practices ( encryption , MFA, phishing awareness)

Responsibilities

Provide technical support to end users via phone, email, chat, or in person
Diagnose, troubleshoot, and resolve hardware, software, network, and peripheral issues
Install, configure, and maintain desktops, laptops, printers, and other IT equipment
Support operating systems, productivity tools, and business applications (e.g., Windows, Microsoft 365, VPNs)
Manage user accounts, permissions, and access controls (e.g., Active Directory, SharePoint )
Respond to and track support requests via a ticketing system, ensuring timely resolution and documentation
Develop effective solutions for root causes of tickets submitted
Escalate complex issues to higher-level IT teams or vendors when necessary
Perform routine system maintenance, updates, and patching
Assist with onboarding and offboarding by setting up and decommissioning user accounts and equipment
Maintain IT asset inventory and documentation of procedures and solutions
Educate users on best practices, security awareness, and proper use of IT resources
Support basic network troubleshooting (LAN/WAN, Wi Fi connectivity, VPN access)
Ensure compliance with IT policies, security standards, and data protection requirements
Participate in IT projects, system upgrades, and process improvement initiatives
Other duties as assigned

Benefits

Salary : $ 28. 00 - $33.0 0/hourly
Performance Bonus : Eligible for a quarterly bonus of up to 10 % , bringing the total compensation to $30.80 - $36.30/hourly.
Health Benefits : Comprehensive medical, dental, vision, and life insurance, along with an Employee Assistance Program and 401(k) plan with company match, available for full-time employees.
Paid Time Off : Accrue three weeks of PTO annually.
Holidays : Enjoy 1 5 .5 paid holidays throughout the year.
Work Environment : Flexible hybrid work arrangement available once you are fully integrated into your role.
Culture Committee : Join our volunteer-based culture committee to help shape our workplace culture.
Work Environment : We operate with an "Office First" approach, meaning our team works from our office location rather than in hybrid or remote arrangements. That said, we deeply value work-life balance and the well-being of our team members. We maintain significant flexibility to accommodate personal and family commitments, including children's activities, medical appointments, and other important life priorities. Our goal is to foster both strong teamwork through shared workspace and a supportive environment that honors the full lives of our employees.
Company Activities : Participate in monthly company events and quarterly team-building activities.
Office Amenities : Work in our modern office located in central Orange County, CA, featuring sit-stand desks and a vibrant atmosphere.
Refreshments : Daily snacks, along with premium coffee and tea options, provided.