Specialist IT Support | Corporate Office | Salary up to $68k (BOE)

GRUMA•Irving, TX

5d•$61,000 - $68,000•Onsite

About The Position

Provide Tier 2 technical support by diagnosing and resolving hardware, software, network, and system issues while supporting reliable IT operations through incident management, asset lifecycle support, and collaboration with internal technology teams.

Requirements

BA/BS in Computer field or equivalent certifications.
Over 4 years of experience in IT Support.
Strong knowledge of computer equipment, including but not limited to desktops, laptops, and printers
Proficiency with Windows desktop operating systems (Windows 10 and 11); Windows Server experience is a plus
Ability to support and troubleshoot Microsoft 365 applications, including Outlook, Teams, Word, Excel, PowerPoint, OneDrive, and SharePoint Online, from an end-user perspective
Experience providing end-user support for SharePoint Online, including access issues, document libraries, file synchronization, permissions awareness, and usage guidance without administrative privileges
Working knowledge of Microsoft Entra ID (Azure Active Directory) concepts, including user account support, group membership awareness, authentication troubleshooting, and escalation when administrative action is required
Familiarity with Microsoft Intune / Endpoint Manager for assisting with device enrollment issues, policy impact troubleshooting, and user-side compliance support (no administrative authority)
Basic knowledge of Microsoft Azure cloud-based services and their integration with Microsoft 365
Familiarity with networking concepts, including switches, wireless access points, servers, and cabling
Basic knowledge of Cisco-based and Microsoft Teams VoIP telephony systems
Experience supporting mobile devices, including iOS and Android phones and tablets, in managed enterprise environments
Strong analytical, troubleshooting, and problem-solving skills
Ability to manage multiple tasks and priorities in a fast-paced environment
Excellent verbal and written communication skills with a strong customer-service orientation

Nice To Haves

Bilingual (English/Spanish) preferred

Responsibilities

Provide second-level (Tier 2) technical support to the Tier 1 Service Desk and manage incidents through resolution, including hardware, software, mobile devices, and other IT-related issues.
Document, track, and update incident records to completion using the designated ticketing system.
Maintain accurate and up-to-date computer hardware and IT asset inventory.
Plan and coordinate end-of-life and end-of-lease hardware replacements using the in-house inventory management system.
Conduct IT asset audits using handheld inventory devices; tag and reconcile all discovered hardware.
Manage and maintain the inventory system to ensure data accuracy and compliance.
Troubleshoot and support printers (e.g., HP, Sharp, Zebra).
Diagnose and resolve network and VoIP-related issues in coordination with the Telecommunications team.
Actively contribute to continuous process improvement initiatives within MIS operations.
Support business systems by assisting users with system functionality, software usage, and technical troubleshooting; provide end-user training for new applications as needed.
Perform routine system installations, updates, upgrades, and related maintenance activities.
Provide companywide IT support when required.
Participate in, lead, or support MIS-related projects, including system deployment, integration, and technical solutions.