Specialist- IT I (1st shift)

First Solar (US)•New Iberia, LA

6d•$23 - $32

About The Position

Provides support, operations and maintenance service to R&D, manufacturing, power plants, corporate systems and office staff. This position requires a high degree of customer service, planning, technical expertise, and velocity to return the customer and/or supported systems to a working state. Provide enterprise escalation level assistance for a wide array of technical and procedural issues. Disciplined execution of established operations, maintenance processes and procedures. This position has very frequent interactions with customers and must be effective in interpersonal communications and problem solving using various verbal and written methods. Effective use of the established administration and support tools, processes and procedures to help achieve the department’s goal of being Operationally Excellent.

Requirements

Excellent customer service and interpersonal skills.
24/7 MFG and/or R&D Computer Support (Hardware/Software)
Ability to follow guidelines as well as to help others interpret policy.
Vendor support, technical standardization and communication
Automated computer backup maintenance
IT MFG and/or R&D project support, network support, process planning and documentation
Thorough understanding of support operations and maintenance processes.
Able to determine types of equipment to be used in performing work functions
Capable of determining work techniques to perform needed duties
Must be able to apply systems analysis techniques and procedures to determine hardware needs
Must be able to develop and modify computer systems based on user design specifications
Excellent organizational skills.
Ability to be self sufficient and work with little supervision.
Strong oral and written communication skills (technical and non-technical).
Demonstrated problem-solving skills.
Ability to maintain a high level of customer trust and confidence in the group’s knowledge of and concern for customers’ needs. Will require the handling of some confidential information.
Capable of involvement in multiple projects through all life-cycle phases, ensuring they are in accordance with established direction and standards.
Broad range of network, server, storage and desktop knowledge is highly desirable, including:
OS: Windows XP, Windows 7, Windows 8, Windows 10, Windows Server 2003, Windows Server 2008, OSX (including Parallels) Android and iOS
Applications: MS Office 2007, 2013, 2016, IE, Chrome, Custom Application experience preferred
Network TCP/IP, WINS, DNS, DHCP
Travel Required as needed
On-call and/or work outside of normal business hours may be required
Specific vision abilities are required.
May be required to kneel, bend, talk and hear.
3 years Information Technology, customer service, or related discipline preferred
Bachelor’s degree in Information Technology or related field or equivalent years of work experience

Responsibilities

Support VMware VDI Horizon software and deploy VDI instances if applicable
Deploy and configure Teradici terminals for VDI in MFG and Office environments if applicable
Provide accurate and creative solutions to customer problems of moderate nature to ensure customer productivity
Assist in the resolution of customer and support issues among company sites to ensure timely distribution of knowledge and positive impact on customer satisfaction
Provide LAN Administration duties such as account administration, and rights assignment
Build and maintain server environments, both VMWare as well as physical servers.
Maintain, update and configure appropriate network Layer 3 devices and monitor / report status of devices as appropriate
Monitor and maintain the local file server backups and manage the data retention in accordance with the policy
Develop and execute operations and maintenance plans for enterprise, divisional and other related support systems
Acquire, closely follow and maintain current knowledge of relevant product offerings, services and support policies to provide solutions to customer problems
Has frequent interaction with Corporate IT staff especially with project based/Senior technical staff and other participants on performance problems, upgrades, design review, and application setup/implementation
Other duties as assigned