IT Specialist I

Redwood Credit Union • Napa, CA

3d • $29 - $39

About The Position

Redwood Credit Union is seeking an IT Specialist I which is a technical position that ensures the confidentiality, availability, and integrity of computing systems within the organization. This is an entry-level position that provides first tier support of desktop applications and equipment, telephones, and end-user rights management within a team environment. Provide superior customer service that meets the RCU service standards and values to employees of Redwood Credit Union. The anticipated work schedule is Tuesday through Saturday.

Requirements

• Intermediate skill in the operation of a PC with Intranet and Internet and word processing, spreadsheet, presentation, and information systems software.
• Ability to troubleshoot computer related problems.
• Ability to interact and communicate with outside vendors.
• Ability to communicate effectively both verbally and in writing.
• Ability to work in a fast-paced environment.
• Ability to employ problem solving techniques while being detailed oriented.
• Ability to establish and maintain an effective working relationship with a diverse group of people.
• Ability to work a rotating schedule, which will include working on rotating nights and weekends as assigned.
• Ability to work Tuesday through Saturday.
• Ability to travel 30% of the time.

Nice To Haves

• The ideal candidate has a combination of education and experience equivalent to an associate degree with a preferred minimum of one year experience with computing in an enterprise environment.
• Credit Union experience or experience in a closely related field a plus.

Responsibilities

• Follow department operations run books for daily operational functions and desktop environment.
• Maintain service log of information systems error logs and maintenance calls.
• Review and maintain systems focused on desktop performance and security, such as Anti-Virus, Patching, and Inventory.
• Document all calls and request in the IT support ticketing system.
• Operate daily and monthly operations checklists to maintain the security and completion of tasks through auditing.
• Complete Add, move and/or user change requests in the network and core systems.
• Provide help-desk phone support to employees of the Redwood group.
• Distribute reports to management.
• Execute all daily operational checklists in a timely manner while making sure duties are performed with the highest accuracy and attention to detail.
• Notify management of work affecting incidents in a timely manner.
• Document all new processes and any undocumented process in department Wiki.
• Provide end-user support and troubleshooting of computer and printer problems.
• Respond to incidents and support requests per incident management procedures.
• Provide help-desk support on computer system through assisting the end-user with software/hardware problems and inquires.
• Provide exceptional service to all Members, volunteers, internal team members, and service providers.
• Keep inventory of supplies and licensing, document and provide management with request for new purchases.
• Contact vendors to schedule repair and maintenance work on system hardware and order additional hardware, parts, and supplies.
• Support tablet and mobile devices through RCU’s mobile device management solution.
• Uphold established department service standards.
• Create, delete, and modify all existing and new users daily for Symitar and Windows.
• Maintain log of user ID’s including deletions, additions and changes.
• Setup and maintain user security for the Redwood Group.
• Support computer patch distribution and software updates.
• Organize data room and surrounding areas and ensure OSHA standards.
• Maintain technical proficiencies to support current and planned hardware and software computing needs.

Benefits

• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree