Specialist III, Transportation Field Trips

Cleveland Metropolitan School District

1d•$44,523 - $77,066

About The Position

The Cleveland Metropolitan School District (CMSD) serves approximately 37,000 students in 100+ schools. Over the past several years, the Greater Cleveland community has united behind the collective goal of ensuring every child in Cleveland attends a high-quality school and every neighborhood has a multitude of great schools from which families can choose. The Cleveland Plan defines CMSD’s approach to the reinvention of public education and holds our community accountable for the success of Cleveland’s schoolchildren. The Cleveland Plan is supported by Ohio House Bill 525, which provides much-needed flexibility and autonomy for the district and its schools. Our schools have autonomy over human and financial resources in exchange for accountability for performance. The principal has primary responsibility and accountability for establishing his or her school as a high-quality, high-expectations academic center with a focus on personalized instruction, professional support for teachers, and school-wide practices that lead to measurable results. The Cleveland Metropolitan School District has developed standards of excellence that the district applies to all parts of the organization inclusive of schools, principals, school leadership teams, networks, and central office. Alignment between Standards of Excellence (SoE) and the district’s Theory of Action helps ensure that principals are able to focus on scholar achievement and that central office supports are timely and effective. Our Vision for Learning in a Post-Pandemic World: In our pursuit of a more fair, just, and good system of education, we want each of our learners, both each of our scholars and each of their educators, to be individually and collectively presented with academically / intellectually complex tasks that are worthy of their productive struggle and allow them authentic opportunities to demonstrate their work and their learning of academic content and transferable skills in a joyful and adventurous environment. The Specialist III – Transportation Field Trips plays a critical role in supporting district-wide instructional and athletic programming by coordinating transportation services for school-based field trips and athletic events. This position serves as a primary point of contact, ensuring trips are scheduled accurately, funded appropriately, and executed safely and efficiently. This role operates in a fast-paced environment that requires consistent delivery of excellent customer service, frequent problem-solving, and the ability to manage daily system requests, emails, and a large volume of phone calls on the department call center.

Requirements

High school diploma or equivalent (associate/bachelor’s degree preferred)
Minimum of three (3) years administrative or transportation-related experience
Strong organizational, communication, and customer service skills
Ability to manage multiple priorities and meet deadlines
Strong communication and customer service skills, including high-volume call handling on department call center
Demonstrated ability to manage detailed documentation and maintain accurate records
Ability to independently prioritize tasks and meet deadlines in a fast-paced environment
Advanced proficiency in Microsoft Word, Excel, and PowerPoint

Nice To Haves

Experience in K-12 education or public-sector transportation
Experience preferred with Trip Finder, Workday and Smartsheet

Responsibilities

Coordinate and schedule all athletic and school-based field trips and related transportation services
Manage Trip Finder entries, approvals, and close-outs; monitor Trip Finder activity to identify and resolve schedule changes and conflicts.
Apply trip scheduling rules and constraints to determine appropriate coverage.
Implement and maintain operational posting practices for athletic and school-based trips.
Coordinate with transportation vendors and CMSD drivers to match resources for trip needs.
Request and document quotes for trips requiring outside coverage; communicate pricing and logistics to school administrators, athletic directors, coaches, and secretaries.
Prepare and process transactions related to trip tracker transactions.
Maintain end-to-end documentation for trip workflows, including itinerary requirements for special/out-of-town travel and ensuring complete destination addresses are recorded.
When needed, provide training and support to school staff on Trip Finder.
Respond to call center phone calls, emails, and inquiries with professional customer service to families, vendors, schools, and staff.
Prepare reports, spreadsheets, presentations, and/or updates for department leadership.
Provide support for the Transportation Department by assisting with additional tasks and responsibilities as needed, actively collaborating with team members to ensure seamless operations and stepping up to help wherever required.