Specialist II: Quality, Safety and Patient Relations (Full-time, On-Site))

Pagosa Springs Medical Center • Pagosa Springs, CO

5d • $18 - $23 • Onsite

About The Position

Under the direction of the QAPI and Risk Manager, the Specialist II – Quality, Safety, and Patient Relations supports a culture of safety, quality improvement, and patient-centered care across Pagosa Springs Medical Center. This role serves as a liaison between patients, families, and the healthcare team while supporting Quality Assurance, Performance Improvement, and patient safety initiatives. The Specialist must demonstrate strong communication, de-escalation, investigation, and analytical skills while working collaboratively in a fast-paced healthcare environment.
Join a Hospital That Feels Like Family – In a Town That Feels Like Home
Pagosa Springs Medical Center is an award-winning, independent Critical Access Hospital serving the residents and visitors of Archuleta County and the surrounding region. As a modern rural hospital, PSMC delivers exceptional emergency, primary, and specialty care supported by advanced technology, a collaborative medical staff, and a leadership team committed to quality, safety, and patient-centered service. At PSMC, you are not just a number – you are a valued team member whose contributions make a real difference. We prioritize professional growth, meaningful work, and a positive, supportive workplace culture grounded in our WISER values: Wholeness, Integrity, Stewardship, Excellence, and Respect. What you’ll find at PSMC: A supportive, collaborative culture where people truly care about each other Modern facilities and growing service lines Leadership that listens and invests in staff Opportunities to learn, grow, and advance your career A place where you can have direct impact on patient care and community wellness

Requirements

• Associate’s or Bachelor’s degree in Nursing, Healthcare Administration, or a related field
• Minimum of three (3) years of healthcare experience, preferably in quality, patient safety, or patient advocacy
• Strong knowledge of QAPI methodologies and patient safety principles
• Excellent communication, conflict resolution, and interpersonal skills
• Ability to manage sensitive situations and work effectively under pressure
• Proficiency with Microsoft Office, spreadsheets, EHR systems, and quality reporting tools

Nice To Haves

• Experience in Critical Access Hospitals or rural healthcare settings preferred, but not required
• CPHQ certification or willingness to obtain within one year preferred
• Patient Safety certifications (CPSO, CPPS, or equivalent) preferred
• Current RN license (if applicable)

Responsibilities

• Serve as a primary point of contact for patient and family concerns, complaints, and grievances
• Promote patient-centered communication and educate staff on patient rights and service recovery
• Collaborate with care teams to resolve concerns while maintaining confidentiality and compliance
• Support QAPI initiatives and performance improvement activities
• Collect, analyze, and report quality and patient safety data for required programs
• Participate in Root Cause Analyses (RCA) and Failure Mode and Effects Analyses (FMEA)
• Monitor compliance with patient safety goals, policies, and procedures
• Participate in event reporting, investigation, and follow-up using the organization’s reporting system
• Assist with required state and federal reporting related to safety and quality events
• Support patient safety surveys and service recovery activities

Benefits

• Benefits include generous paid time off, separate sick leave, health, dental, vision, life and AD&D insurance, long-term disability and option for short-term disability, and retirement plan with employer contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree