Specialist II: Quality, Safety and Patient Relations (Temporary, Part-Time)

Pagosa Springs Medical Center•Pagosa Springs, CO

45d•$18 - $23•Onsite

About The Position

Under the direction of the QAPI and Risk Manager, the Specialist II – Quality, Safety, and Patient Relations supports a culture of safety, quality improvement, and patient-centered care across Pagosa Springs Medical Center. This role serves as a liaison between patients, families, and the healthcare team while supporting Quality Assurance, Performance Improvement, and patient safety initiatives. The Specialist must demonstrate strong communication, de-escalation, investigation, and analytical skills while working collaboratively in a fast-paced healthcare environment.

Requirements

Associate’s or Bachelor’s degree in Nursing, Healthcare Administration, or a related field
Minimum of three (3) years of healthcare experience, preferably in quality, patient safety, or patient advocacy
Strong knowledge of QAPI methodologies and patient safety principles
Excellent communication, conflict resolution, and interpersonal skills
Ability to manage sensitive situations and work effectively under pressure
Proficiency with Microsoft Office, spreadsheets, EHR systems, and quality reporting tools

Nice To Haves

Experience in Critical Access Hospitals or rural healthcare settings preferred, but not required
CPHQ certification or willingness to obtain within one year preferred
Patient Safety certifications (CPSO, CPPS, or equivalent) preferred
Current RN license (if applicable)

Responsibilities

Patient Relations Serve as a primary point of contact for patient and family concerns, complaints, and grievances
Promote patient-centered communication and educate staff on patient rights and service recovery
Collaborate with care teams to resolve concerns while maintaining confidentiality and compliance
Quality & Patient Safety Support QAPI initiatives and performance improvement activities
Collect, analyze, and report quality and patient safety data for required programs
Participate in Root Cause Analyses (RCA) and Failure Mode and Effects Analyses (FMEA)
Monitor compliance with patient safety goals, policies, and procedures
Risk Management Support Participate in event reporting, investigation, and follow-up using the organization’s reporting system
Assist with required state and federal reporting related to safety and quality events
Support patient safety surveys and service recovery activities