Specialist I - Testing Specialist I (part-time, hourly) - 2 positions to be filled

Sam Houston State University • Huntsville, TX

51d • $15

About The Position

Provides essential front-line support to the Testing Center, assisting in both proctoring exams and front-desk operations. Working closely with the Coordinator II, this role ensures a welcoming, efficient environment for students, faculty, and community members.

Requirements

• High School graduate or G.E.D. equivalent.
• Comfortable using standard office software and testing platforms, with the ability to quickly adapt to specific Testing Center systems.
• Capable of basic troubleshooting of testing equipment under supervision, reporting technical issues promptly to the Coordinator II.
• Maintains composure and efficiency in a fast-paced environment, managing multiple tasks and changing priorities smoothly.
• Participates in ongoing training and maintains required certifications for Testing Center operations.
• This position requires flexibility, attention to detail, and a commitment to customer service to enhance the Center's overall effectiveness.

Nice To Haves

• Associate degree desirable.
• Higher-education experience in standardized and academic testing preferred.

Responsibilities

• Supports the Testing Center's mission by proctoring exams in accordance with established policies, ensuring test security, and assisting candidates through the check-in and test-taking process.
• Monitors test sessions vigilantly to maintain exam integrity, addresses any disruptions professionally, and promptly reports issues to the Coordinator II or Director.
• Assists with front-desk responsibilities, welcoming candidates, answering phones, and providing information on Testing Center policies and procedures.
• Responds to basic inquiries, phone and email, in a friendly, helpful manner and refers more complex questions or issues to the Coordinator II or Director.
• Maintains a positive, customer-focused demeanor to ensure a supportive environment for all who interact with the Testing Center.
• Aids in coordinating candidate check-ins, appointment scheduling, and daily activity flow within the Center to ensure smooth operations.
• Assists with daily Center preparations and confirming appointments, providing flexibility and support during peak testing times.
• Assists in the consistent communication of Testing Center policies and procedures to candidates, faculty, and staff.
• Follows established guidelines for exam administration and Center operations, ensuring compliance with testing standards.
• Maintains awareness of any procedural updates and participates in required training to stay informed on Testing Center policies.
• Assists in maintaining accurate records and contributes to reporting processes as directed by the Coordinator II or Director to support data-driven decision-making.
• Demonstrates a friendly, professional attitude in all interactions, focused on delivering a positive experience to students, faculty, and community members.
• Ensures each candidate feels supported and informed, aligning with the Testing Center's customer-first approach.
• Performs other related duties as assigned.

Benefits

• SHSU offers compelling options for individuals seeking a fulfilling and impactful career including a superior benefit package, competitive salaries and a flexible work environment fostering work/life balance.
• SHSU offers programs that support a healthy work-life balance, contributing to employee well-being and job satisfaction, as well as, professional development opportunities with our educational assistance and dependent assistance programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Administration of Human Resource Programs
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees