Specialist I, Customer Service

ASM • Phoenix, AZ

18h

About The Position

As a Customer Service Specialist at ASM, you’ll be the backbone of our order management process, ensuring seamless coordination from quote creation to delivery tracking. Your role is critical in supporting our customers and internal teams by managing complex workflows and driving operational excellence. Join us and make an impact in a fast-paced, innovative environment where collaboration and precision matter.

Requirements

• BS degree.
• Experience as a CSR or Spares Planner, preferably in the semiconductor equipment industry.
• Proven customer support experience.
• Fluent English communication skills.
• Proficiency in Excel and SAP.
• Ability to learn and apply new information or skills.
• Strong multitasking, prioritization, and time management abilities.

Nice To Haves

• Experience in semiconductor equipment industry (preferred).
• Demonstrated ability to work effectively in cross-functional teams.
• Strong problem-solving skills and attention to detail.
• Adaptability in a fast-paced, dynamic environment.

Responsibilities

• Manage all aspects of Sales Order Management, including open orders, quote creation, and delivery tracking.
• Oversee I&Q and Warranty Order Management, including MRP runs, internal PO creation, delivery tracking, and expediting.
• Collaborate across the organization with key stakeholders in Procurement, Planning, Logistics, Manufacturing, Finance, and Service teams.
• Take ownership of the Complete Kit Management Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees