Specialist I, Customer Service Support (Fraud ACDV)

Resurgent Capital Services•Greenville, SC

About The Position

Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career! Notice for California Residents - California Privacy Policy Summary: Fraud Investigation Specialist, I are Customer Service/Support Representatives who will be responsible for investigating and resolving disputed accounts with claims of fraud from consumers. At Resurgent Capital Services, we're not just about debt collection; we're about fostering personal and professional excellence. Our mission is two-fold: to deliver exceptional customer service and create a thriving environment where talented individuals can flourish. Joining Resurgent means joining a community where your contributions matter. Whether you're in customer service, IT, analytics, or operations, you'll find your role essential to our collective success. We're committed to providing the tools, training, and support you need to excel and advance in your career. We're looking for individuals who share our commitment to: Treating everyone with empathy and respect Supporting customers as they navigate financial challenges Creating solutions and making a positive impact Using data to make the best decisions possible Explore our careers and discover how you can make a difference at Resurgent Capital Services.

Requirements

Proven proficiency in avoiding State, Federal, and Company Violations
Proven proficiency to process all Fraud Applications with a high level of accuracy
Ability to identify process gaps and trends
Proven ability to work with management to assist with Reference Guide process updates
Demonstrates problem solving skills by analyzing account anomalies and proposing solutions
High school diploma or equivalent
Some college or equivalent work experience desired

Responsibilities

Use investigative and analytical skills to resolve consumer fraud disputes.
Research and verify accuracy of dispute documents
Process dispute documents
Seek to improve overall customer experience
Properly updates and documents all operating systems and Customer Service applications as appropriate

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