Specialist I, Customer Service Support (ACDV)

Resurgent Capital Services•Greenville, SC

About The Position

Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career! Notice for California Residents - California Privacy Policy Summary: Customer Service Support Representative, (ACDV) use their process knowledge to investigate and resolve customers' inquiries received directly via correspondence or indirectly via ACDVs from credit bureaus.

Requirements

1-2 year(s) of Customer Service experience required
Ability to identify process gaps and trends
Flexibility concerning job functions and scheduling
Ability to maintain confidential information
Ability to use cognitive skills to determine resolutions to customer inquiries
Excellent communication skills and ability to work with a diverse team
Excellent work ethic and integrity
Detail-oriented, analytical, and extremely organized
Ability to work individually with minimal supervision
Computer proficient with various MS Office applications and efficient typing skills
Must become Company certified in compliance with the FDPCA
High school diploma or equivalent

Nice To Haves

Preferred knowledge of using OnBase
Preferred knowledge of processing all types of ACDVs
Some college or equivalent work experience desired

Responsibilities

Identifies and executes required actions regarding information received on Resurgent accounts, while adhering to all state and federal laws
Evaluates consumer correspondence documents or ACDVs to determine appropriate actions, stat using, routing, notation and follow-up.
Maintains established levels of productivity, efficiency, quality and Error free rate to ensure company standards are met.
Researches and resolves disputed accounts using appropriate systems and accompanying support documents
Maintains the integrity and accuracy of the reporting information through manual changes and deletions using appropriate systems
Perform various administrative duties assigned by management

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume