Specialist I - Customer Service Rep

Sam Houston State University•Huntsville, TX

34d

About The Position

Come and join the Bearkat community! Named after Texas' legendary hero, General Sam Houston, the university boasts a rich historical legacy that resonates with the spirit of Texas, which provides a balance between a peaceful, natural setting and proximity to urban amenities. With a student population of over 21,000, SHSU offers a vibrant and dynamic community. SHSU has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas and just an hour drive north of Houston, Huntsville provides area residents with a sense of community and belonging. SHSU offers compelling options for individuals seeking a fulfilling and impactful career including a superior benefit package, competitive salaries and a flexible work environment fostering work/life balance. SHSU offers programs that support a healthy work-life balance, contributing to employee well-being and job satisfaction, as well as, professional development opportunities with our educational assistance and dependent assistance programs. Posting Information This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. Nature & Purpose of Position Carries out all financial and Bearkat OneCard transactions between the University and students. Assists with interdepartmental business transactions. Assists in the receipt, disbursement and accountability of cash, checks, and payments received in Student Account Services. Analyzes financial accounts and communicates findings to students, parents, staff and faculty. Assists in producing the Bearkat OneCard and answering questions related to OneCard services. Provides customer support.

Requirements

High school graduate or G.E.D. equivalent.
Requires proficiency with a calculator and other standard equipment with proficiency in Microsoft Office Suite.
Must have accuracy in counting and balancing monies and in maintaining records.
Must have a pleasant, courteous disposition and possess the ability to work effectively with a high volume of public contact.
Errors in business transactions could cause significant loss of monies, time, etc.
Special procedures may require extended hours.

Nice To Haves

College or continued education courses in business and/or accounting desired.
Experience handling cash preferred.
Experience as a customer service representative, accountant, or other related field is desired.

Responsibilities

Receives monetary items for payment of various accounts due.
Receives and processes interdepartmental deposits.
Produces receipts, reconciles cash drawer, and prepares bank deposits daily.
Applies exemptions, waivers, and external scholarships.
Analyzes financial accounts and communicates those findings.
Provides customer support for Student Account Services which includes financial services as well as ID card services.
May coordinate student staff member scheduling, training, and supervision.
Assists in planning, developing, implementing, coordinating, and monitoring programs and services.
Performs other related duties as assigned.