Specialist, HR Shared Services

Lucet

2d•$68,000 - $78,000•Remote

About The Position

At Lucet, we are industry leaders in behavioral health, dedicated to helping people live healthy, balanced lives. Our purpose is to advocate for and improve the overall well-being of those we serve, through balanced treatment of the mind and body. When you join Lucet, you become a valued member of our team, serving more than 15 million people across the U.S. Our employees have a passion for helping others - and it shows. From entry-level employees to senior leaders, we are inspired by our members, putting them first in everything we do. From day one, you'll see firsthand the impact you have on our members, knowing you can make a true difference in their lives. At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply! The HR Shared Services Specialist provides accurate, timely HR support across the employee lifecycle while ensuring strong compliance, data integrity, and consistent service delivery. This role supports core HR operations and reporting, policy and handbook updates, partners with key stakeholders on compliance and risk-related activities, and assists with Total Rewards processes such as merit, bonus, credentialing, and workers’ compensation administration.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or related field required.
4+ years of experience in HR operations, HR shared services, or general HR support roles
Experience working in HRIS systems and handling employee data and reporting.
Strong attention to detail and comfort managing recurring deadlines
Strong understanding of HR compliance requirements, including FLSA, I‑9, EEO, and record‑keeping standards.
Proficiency in Microsoft Office, especially Excel (VLOOKUP, pivot tables) and Copilot, and ability to manage data with accuracy.
Serving everyone with compassion and leading with empathy.
Stepping up and creating value by taking charge and acting when there is an opportunity.
Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.
Nurturing growth and belonging by respecting and celebrating everyone for who they are.
Proactive problem-solving and critical thinking
High initiative and ownership mindset
Process improvement and continuous learning orientation
Cross-functional collaboration with HR, Payroll, Legal, Compliance, and leadership
Ability to adapt in a dynamic and evolving environment
High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required.
Frequent use of computer and phone systems
Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations.
Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.
A quiet workspace with minimal background noise for calls.

Responsibilities

Provide responsive, accurate employee and HR support by managing the HR shared inbox, processing HRIS transactions and data changes, maintaining employee records, and supporting compliant offboarding processes.
Ensure operational excellence through record retention compliance, automation and distribution of standard HR reports, and ongoing maintenance and improvement of HR SOPs in collaboration with subject matter experts.
Support FLSA classification reviews, immigration and background check compliance, unemployment processes, and required regulatory reporting (e.g., EEOC, VETS), escalating risks as needed to ensure adherence to laws and policies.
Maintain the HR policy review calendar, draft and coordinate updates to policies and the Team Member Handbook, participate in governance committees, and prepare documentation and data for internal and external audits (e.g., URAC, 401(k), DOL).
Monitor compliance training, licenses, certifications, and credentialing requirements (e.g., BLS, driver’s license attestations), ensure timely renewals and accurate records, and identify opportunities for automation and improved reporting.
Support workers’ compensation claims, annual merit and bonus cycles, sign-on and referral bonus payments, new hire compensation entries, and tracking of repayment or clawback obligations to ensure accuracy and policy compliance.
Coordinate tuition reimbursement payments, verify eligibility and payment status, escalate complex cases as needed, and identify opportunities to streamline, automate, and improve total rewards processes.

Benefits

Annual compensation between $68,000 - $78,000, , PLUS a quarterly performance-based, discretionary incentive.
Comprehensive health benefit options: Medical, dental, and vision coverage
401(k) with competitive employer match
Company-paid life and disability insurance
Paid parental leave and wellbeing incentives
Generous paid time off, including volunteer time
Flexible spending accounts for healthcare and dependent care
Professional development opportunities and tuition reimbursement
Remote work flexibility (role-dependent)
Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.