Specialist, Enterprise Business Services

Walmart • Bentonville, AR

15h • $19 - $35 • Onsite

About The Position

Position Summary... What you'll do... Are you looking for a rewarding career within people services? Are you determined and motivated to grow? If so, you may be the perfect fit for the Specialist – Enterprise Business Services position at Walmart!With a team that has over 200 associates in Bentonville, AR, India, and Charlotte, NC, this position will be an operational, transactional role where accuracy is very crucial. It is also a very process-driven role and compliance-driven space. You will be responsible for maintaining professionalism and sensitivity since you will be handling performance management, PIP’s, LOA’s, and all inputs which involve sensitive information. Location: This position will be located fully onsite in Bentonville, AR Schedule: TBD You’ll make an impact by… Supporting assigned business area in the development of strategies, practices, systems, and activities by conducting analyses of initiatives to understand and communicate existing trends Analyzing and interpreting data; and translating data analysis into recommendations that are aligned with business objectives. Managing compliance with local, state, and federal laws and regulations, and company policies and procedures by analyzing and interpreting reports. Implementing and monitoring human resource compliance processes and implementing action plans to improve performance. Ensuring confidentiality of information, documentation, and assigned records. Managing customer service on escalated issues by handling incoming and outgoing correspondence to various internal and external customers. Following up on concerns and challenges, providing technical support on benefits systems and websites, providing benefits education, and researching complex benefits questions and issues to resolve problems. Communicating systems problems and resolution proposals to senior leadership and third-party administrators. Handling escalated service issues, including calls with attorneys and plaintiffs. Keying complex manual enrollments for associates and serving as a liaison between departments, third-party administrators, and various internal and external customers to resolve highly complex issues and concerns. Managing equipment, software, and network requests by submitting requests for technical equipment, hardware, workstations, and software. Creating documentation and internal document tasks for department training, and training material as needed to educate customers. You’ll sweep us off our feet if… You have been in the workforce and are driven to work You are adaptable to changing environments and have flexibility You can manage your own time and be accountable You set clear goals and can meet expectations You have the ability to focus on speed, accuracy, and providing a great experience You can handle highly sensitive information with great accuracy and attention to detail You have basic computer navigation skills and can navigate through multiple systems You are proficient in MS Office Suite (specifically Excel)

Requirements

• Bachelor’s Degree in Information Technology, Mathematics, Finance, or related area
• 1 – 3 years of experience in Benefits, Customer Service, and MS Office Suite
• You have been in the workforce and are driven to work
• You are adaptable to changing environments and have flexibility
• You can manage your own time and be accountable
• You set clear goals and can meet expectations
• You have the ability to focus on speed, accuracy, and providing a great experience
• You can handle highly sensitive information with great accuracy and attention to detail
• You have basic computer navigation skills and can navigate through multiple systems
• You are proficient in MS Office Suite (specifically Excel)

Responsibilities

• Supporting assigned business area in the development of strategies, practices, systems, and activities by conducting analyses of initiatives to understand and communicate existing trends
• Analyzing and interpreting data; and translating data analysis into recommendations that are aligned with business objectives.
• Managing compliance with local, state, and federal laws and regulations, and company policies and procedures by analyzing and interpreting reports.
• Implementing and monitoring human resource compliance processes and implementing action plans to improve performance.
• Ensuring confidentiality of information, documentation, and assigned records.
• Managing customer service on escalated issues by handling incoming and outgoing correspondence to various internal and external customers.
• Following up on concerns and challenges, providing technical support on benefits systems and websites, providing benefits education, and researching complex benefits questions and issues to resolve problems.
• Communicating systems problems and resolution proposals to senior leadership and third-party administrators.
• Handling escalated service issues, including calls with attorneys and plaintiffs.
• Keying complex manual enrollments for associates and serving as a liaison between departments, third-party administrators, and various internal and external customers to resolve highly complex issues and concerns.
• Managing equipment, software, and network requests by submitting requests for technical equipment, hardware, workstations, and software.
• Creating documentation and internal document tasks for department training, and training material as needed to educate customers.

Benefits

• Beyond competitive pay, you can receive incentive awards for your performance.
• Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level