Specialist, Enterprise Business Services

Walmart • Bentonville, AR

2d • $19 - $35 • Onsite

About The Position

Position Summary... What you'll do... Are you looking for a rewarding career within people services? Are you determined and motivated to grow? If so, you may be the perfect fit for the Specialist – Enterprise Business Services position at Walmart! With a team that has over 200 associates in Bentonville, AR, India, and Charlotte, NC, this position will be an operational, transactional role where accuracy is very crucial. It is also a very process-driven role and compliance-driven space. You will be responsible for maintaining professionalism and sensitivity since you will be handling performance management, PIP’s, LOA’s, and all inputs which involve sensitive information. Location: This position will be located fully onsite in Bentonville, AR Schedule: TBD

Requirements

• You have been in the workforce and are driven to work
• You are adaptable to changing environments and have flexibility
• You can manage your own time and be accountable
• You set clear goals and can meet expectations
• You have the ability to focus on speed, accuracy, and providing a great experience
• You can handle highly sensitive information with great accuracy and attention to detail
• You have basic computer navigation skills and can navigate through multiple systems
• You are proficient in MS Office Suite (specifically Excel)
• Bachelor’s Degree in Information Technology, Mathematics, Finance, or related area
• 1 – 3 years of experience in Benefits, Customer Service, and MS Office Suite

Responsibilities

• Supporting assigned business area in the development of strategies, practices, systems, and activities by conducting analyses of initiatives to understand and communicate existing trends
• Analyzing and interpreting data; and translating data analysis into recommendations that are aligned with business objectives.
• Managing compliance with local, state, and federal laws and regulations, and company policies and procedures by analyzing and interpreting reports.
• Implementing and monitoring human resource compliance processes and implementing action plans to improve performance.
• Ensuring confidentiality of information, documentation, and assigned records.
• Managing customer service on escalated issues by handling incoming and outgoing correspondence to various internal and external customers.
• Following up on concerns and challenges, providing technical support on benefits systems and websites, providing benefits education, and researching complex benefits questions and issues to resolve problems.
• Communicating systems problems and resolution proposals to senior leadership and third-party administrators.
• Handling escalated service issues, including calls with attorneys and plaintiffs.
• Keying complex manual enrollments for associates and serving as a liaison between departments, third-party administrators, and various internal and external customers to resolve highly complex issues and concerns.
• Managing equipment, software, and network requests by submitting requests for technical equipment, hardware, workstations, and software.
• Creating documentation and internal document tasks for department training, and training material as needed to educate customers.

Benefits

• Beyond competitive pay, you can receive incentive awards for your performance.
• Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees