Specialist - Electric Operations - ECAT/ CRMS - Training and Communications
About The Position
Electric Customer Advocacy/CRMS department is seeking to hire a dynamic and a highly motivated management professional to be part of the team. This role will support CRMS and customer experience training and communications as required, as well as assist and/or perform activities related to the development, review, maintenance, and distribution of CRMS policies/procedures, quality assurance efforts, and customer performance metrics in Electric Operations. The successful candidate will continuously seek opportunities for improvement in supporting our internal and external customers by identifying and executing process improvements as well as enhancements and efficiencies gained by technology and automation. The successful candidate must be able to demonstrate a strong commitment to excellence, understand the vital importance of personal accountability and possess a proactive and service-oriented work ethic with experience in managing multiple tasks, changing priorities, and meeting commitments on deliverables. Must possess strong written and verbal communications skills and demonstrate high energy level, promote a positive work ethic and customer service mentality in support of our corporate values and mission.
Requirements
- Demonstrate a strong commitment to excellence
- Understand the vital importance of personal accountability
- Possess a proactive and service-oriented work ethic
- Experience in managing multiple tasks, changing priorities, and meeting commitments on deliverables
- Possess strong written and verbal communications skills
- Demonstrate high energy level
- Promote a positive work ethic and customer service mentality in support of our corporate values and mission
Responsibilities
- Support CRMS and customer experience training and communications as required
- Assist and/or perform activities related to the development, review, maintenance, and distribution of CRMS policies/procedures
- Assist with quality assurance efforts
- Assist with customer performance metrics in Electric Operations
- Continuously seek opportunities for improvement in supporting our internal and external customers by identifying and executing process improvements as well as enhancements and efficiencies gained by technology and automation
Benefits
- Rich medical & pharmacy benefits, including vision benefits
- Dental benefits
- Health Savings Accounts
- Health Care and Dependent Care Flexible Spending Accounts
- 401(k) with robust matching
- Employer paid Pension Plan
- Employee Stock Purchase Plan with a generous matching contribution
- State of the art Employee Assistance Program
- Paid Parental Leave
- Generous paid time off plus paid holidays
- Family support: emergency backup child, & elder care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
- Commuter Benefits
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Life and Long-Term Disability Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
