Specialist, Customer Success

Global Industrial-posted 17 days ago
Full-time • Mid Level
Hybrid • Sugar Hill, GA
1,001-5,000 employees
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This position supports the customer experience. Our ACE strategy places the customer at the center of our focus. As customers need products and materials to run their business, they require customer support to meet and exceed expectations. This position is aligned to a specialized sales unit and will support customers within that unit for enhanced service and support.

  • Attends all assigned sales unit team meetings to understand the needs and initiatives of the sales unit.
  • Provides customer support to include any of the following requests based on support assignment:
  • Provide AM administrative functions such as account lookups, communications, special customer requests, quotes, orders, POs
  • Prepares and shares reports from PowerBI or PCS
  • Resolves all customer issues as assigned by a sales rep, manager, or director
  • Assists with bids, eproc requests, and GPO onboarding
  • Work through vendor requests and issues while preparing paperwork for any approvals.
  • Create and document process flows to improve process while gaining alignment from managers.
  • Provides support to customers in order to resolve sales-related issues in a timely manner.
  • Work with internal teams to solve for customer needs and/or issues.
  • Expedites and follows through on rush requests from customers.
  • Works directly with customers to ensure a high level of customer support.
  • Assists with Business Review preparation.
  • Works in a team environment to support the customer experience.
  • 4+ years of proven sales support.
  • College degree or internal Global Industrial experience preferred.
  • Must be able to work in office in hybrid role (4 in; 1 out)
  • Deep understanding of Global Industrial process and sales administrative activities.
  • Must work independently and be able to follow process with an eye toward error-free work.
  • Excellent PC skills required in MS Word, Excel, PowerPoint, and Outlook.
  • Outstanding interpersonal, written, and verbal communication skills.
  • Ability to organize, prioritize, work in a fast-paced environment.
  • Must have attention to detail, multi-task skills, and have the ability to work in a fast-paced environment.
  • Must maintain confidentiality.
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