Specialist, Customer Success Manager

Interface Systems • Saint Louis, MO

8d • Remote

About The Position

Overview: We are seeking a dedicated Specialist, Customer Success Manager to support an assigned customer or group of customers. This role focuses on driving customer satisfaction, retention, and renewal by fostering strong relationships, executing key deliverables, and collaborating cross-functionally with internal teams. The ideal candidate is customer-focused, highly organized, data-driven, and thrives in a collaborative environment. As a critical link between the customer and our internal teams, you will be responsible for implementing Customer Success strategies, identifying risk , and ensuring our customers realize the full value of our solutions. This is a fully remote position.

Requirements

• Bachelor’s Degree preferred.
• Proven success in engaging with C-Level executives, Sales leaders, Operations managers, and IT departments.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office tools, especially Excel and Smartsheet.
• Detail-oriented with excellent problem-solving and organizational skills.

Nice To Haves

• Prior experience in Business Security, Managed Network Services, or Business Voice Solutions is a plus.

Responsibilities

• Proactively manage customer relationships to drive satisfaction, retention, and renewals.
• Identify and mitigate risk throughout the customer lifecycle to prevent dissatisfaction or churn.
• Develop and maintain strong relationships with key customer stakeholders and champions.
• Ensure customers are effectively utilizing our services and deriving measurable value.
• Act as a subject matter expert to guide customers through challenges and optimize service utilization .
• Resolve customer issues and critical situations with a sense of urgency and professionalism.
• Collaborate with Sales and Account Management teams to share insights and support upsell and cross-sell opportunities.
• Provide customer feedback to internal teams, including Product Management, Marketing, and Sales, to enhance the overall customer experience.
• Maintain accurate and up-to-date records in the company’s CRM platform and adhere to performance metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level