Specialist, Customer Services

Columbus McKinnon Corporation•Getzville, NY

63d•$20 - $25

About The Position

The Specialist, Customer Services will provide best in class service to our customers by developing and maintaining customer and sales relationships by creating best in class service through answering all incoming inquiries and proactive order management.

Requirements

Computer skills including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Excellent attention to detail
Ability to build relationships both internally and externally to support our customer needs
Previous customer service experience
Ability to prioritize and approach assignments with sense of urgency
Organized with excellent time management skills
Ability to effectively communicate with customers, sales and other internal departments, both written and verbal
Demonstrated ability to learn and adapt in fast pace environment
Must be punctual and possess a strong work ethic
Ability to problem solve and think creatively
Demonstrated ability to work in a team atmosphere
Demonstrated ability to multitask and work under pressure
Interpret company policies / procedures and enforce compliance
Self-starter with a positive attitude
High School Diploma or equivalent education
1-3+ years of customer service experience

Nice To Haves

Bachelor's Degree preferred
SAP knowledge preferred

Responsibilities

Build and create strong relationships with customer and sales team
Manage and review open orders proactively for customer
Proactive communication with internal and external customers
Root cause, evaluate and implement action plans to resolve reoccurring issues
Analyze reports for opportunities and order management to root cause and resolve issues
Generate leads and identify opportunities to up-sell and cross sell to customers
Manage incoming call volume to ensure all customers are receiving an excellent customer experience
Respond to incoming requests promptly
Receive and initiate telephone communications with customers and CM personnel at all levels of the organization.
Collaborate with internal departments to ensure on time delivery of orders such as credit and operations
Quote prices to customers on inquiries
Assist with order entry when necessary
Become product knowledge expert
Work with field sales, distribution centers to proactively manage the service requirements of our customers in an efficient & cost effective manner that is mutually beneficial to the customer and CMCO
Receive and respond to inquiries from customers, field sales and internal associates in regards to order status, products, pricing and promotions
Coordinate required distribution activities and notify customers regarding order fulfillment
Other duties as assigned