Specialist Customer Service
About The Position
Specialist Customer Service At our Company, we grow People, Brands, and Businesses! We are seeking a dedicated Customer Service Specialist (CSS) is responsible for providing service to our customers and clients through the placement and monitoring of orders. This person works closely with Business Development Assistants, Business Development Managers, and other support related areas. Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today! The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Position Summary The Specialist OTC is responsible for the validation and execution of order processing and invoicing, contract creation and validation, claims and deductions, accounts receivable. Responsible for performing all necessary work and tasks to ensure administrative goals and metrics are met. Works closely with the Team Lead to deliver outstanding results for our clients.
Requirements
- High School Diploma or GED required
- 1-3 years of experience in Customer Service
- Good written communication and verbal communication skills
- Excellent customer service orientation
- Well-organized, detail-oriented, and able to handle a fast-paced work environment
- Excellent written communication and verbal communication skills
- Well-organized, detail-oriented, and able to handle a fast-paced work environment
- Strong prioritization skills
- Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
- Team building Skills
- Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
- Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
Responsibilities
- Enters and processes accurate and timely orders by utilizing EDI and order requirements.
- Ensures accurate entry through knowledge of client’s items/policies for proper delivery to the customer.
- Reconcile orders to ensure the accuracy of information. Indicates discrepancy by tagging with promotion/pricing/etc. a dispute in the system.
- Supports administrative activities by maintaining communication flow and serving as a liaison to Business Development Managers, and other support staff.
- Assist in meeting Company and Client /Customer objectives by understanding sales volume, profitability and incremental growth opportunities for each brand.
- Ensure customer and client satisfaction by proactively seeking input, recommending solutions, and solving problems through independent thinking.
- Process orders, deductions, or contracts into management system in a timely manner
- Proactively address any potential order/deduction/contract issues
- Provide timely and thorough communication to all of our valued clients and customer
- Communicate regularly with management advising any critical issues or opportunities
- Participate in client/customer conference calls as scheduled; providing feedback and insight
- Provide reports to clients/customers as needed
Benefits
- Full-Time Benefits (Medical, Dental, Vision, Life)
- 401(k) with company match
- Training and Career Development
- Generous Paid Time-Off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
