Specialist, Customer Service

Biolyst Scientific • Caernarvon Township, PA

17d • Onsite

About The Position

Customer Service Specialist Morgantown, PA COMPANY SUMMARY At Biolyst Scientific, we understand the evolving needs of clinicians and scientists in a world of supply chain disruptions and the demand for scientific advancements. We offer more than just order fulfillment, we provide partnership, expertise, and a genuine investment in your success. Our team blends industry knowledge with passion to deliver innovative solutions that drive medical and scientific progress. We are big enough to deliver, small enough to care. The Customer Service Specialist position will work to satisfy customer needs and build strong-working relationships with both external customers and internal teams. They will process and manage all aspects of the order Inquiry process from initial email/communication, ensuring every inquiry is fulfilled to customers’ expectations. This is a “high-energy” position requiring an individual to possess excellent organization, and time management skills and the ability to be self-motivated at all times. The responsibilities will include reviewing and verifying data for accuracy, correcting errors, and ensuring data consistency across multiple platforms. The Customer Service Specialist position will assist in generating reports, maintaining records and supporting administrative tasks. This position is OT eligible. Monday – Friday: 8:00 am – 4:30 pm

Requirements

• No experience necessary, customer service experience preferred.
• Must be a strong communicator, in both written and verbal formats.
• Must be detail oriented with excellent follow-up skills.
• Must be highly organized, able to multitask and prioritize.
• Able to work in a team and independently.
• MS Office proficiency.
• Document management.
• Problem solving skills

Responsibilities

• Receive, accurately distribute, and manage inbound e-mail folders.
• Maintain accurate up-to-date customer e-mails.
• Escalate complex or technical e-mails to appropriate personnel.
• Understand the importance of detail and accuracy.
• Ability to work in a sustained pace to meet daily KPI’s established for the role.
• Complete and Review Batch paperwork for accuracy.
• Follow communication procedures, guidelines and policies.
• Meet established department KPI / metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed