Specialist Customer Service
About The Position
At our Company, we grow People, Brands, and Businesses! We are seeking a dedicated Customer Service Specialist (CSS) responsible for providing service to our customers and clients through the placement and monitoring of orders. This person works closely with Business Development Assistants, Business Development Managers, and other support related areas. This is an opportunity to join North America’s leading business solutions provider and build a career working with amazing people in a growing industry. The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Requirements
- High School Diploma or GED or equivalent experience
- 1-3 years of experience in Customer Service
- Good written communication and verbal communication skills
- Excellent customer service orientation
- Well-organized, detail-oriented, and able to handle a fast-paced work environment
- Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
- Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
Responsibilities
- Enter and process accurate and timely orders utilizing EDI and order requirements.
- Ensure accurate entry through knowledge of client’s items/policies for proper delivery to the customer.
- Ensure accurate pricing and promotion information by communicating with Business Development Assistant.
- Reconcile orders to ensure accuracy of information.
- Indicate discrepancies by tagging with promotion/pricing/etc. dispute in the system.
- Provide Ad-hoc reporting as necessary.
- Support administrative activities by maintaining communication flow and serving as a liaison to Business Development Managers and other support staff.
- Ensure accurate and timely communication with clients and customers through on-going correspondence.
- Provide backup to departmental co-workers.
- Assist in meeting Company and Client/Customer objectives by understanding sales volume, profitability, and incremental growth opportunities for each brand.
- Ensure customer and client satisfaction by proactively seeking input, recommending solutions, and solving problems through independent thinking.
Benefits
- Full-Time Benefits (Medical, Dental, Vision, Life)
- 401(k) with company match
- Training and Career Development
- Generous Paid Time-Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
