Specialist, Customer Service

Entegris • Chaska, MN

9d • $68,500 - $75,000

About The Position

About the Role Entegris is seeking a Customer Service Specialist to support and strengthen relationships with our customers. This role serves as a key point of contact for complex customer needs, working with internal teams to resolve issues, clarify policies, and ensure a smooth order fulfillment experience. The Customer Service Specialist applies sound judgment and initiative in day to day decision-making, balancing customer expectations with operational priorities and business goals. The position also contributes to continuous improvement efforts that enhance the overall customer experience.

Requirements

• Bachelor’s degree in Business or related field, or equivalent professional experience
• Minimum of 2 years of professional experience in customer service, operations, or related business support roles
• Ability to exercise independent judgment and discretion
• Strong analytical and problem-solving capabilities
• Proficiency in Microsoft Office

Nice To Haves

• SAP experience preferred
• Experience in manufacturing or ISO-regulated environments preferred

Responsibilities

• Customer Issue Management & Resolution
• Order & Account Oversight
• Policy Interpretation & Business Judgement
• Cross-Functional Collaboration
• Quality, Returns & Risk Management
• Continuous Improvement
• Perform additional responsibilities as assigned to support departmental and organizational objectives

Benefits

• Compensation: $68,500 - $75,000 per year with actual pay dependent on candidate overall skills for the role
• Annual bonus eligibility
• Progressive paid time off policy that empowers you to take the time you need to recharge
• Generous 401(K) plan with an impressive employer match with no delayed vesting
• Excellent health, dental and vision insurance packages to fit your needs
• Education assistance to support your learning journey
• A values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees