Specialist Customer Service Solutions

Hapag-Lloyd • Atlanta, GA

3d • Hybrid

About The Position

At Hapag-Lloyd, we will support the further development of your skills in our
culturally diverse, stimulating environment as you help us grow our customer
base. As a Customer Solution Dispute specialist, the incumbent in this position
oversees the investigation, research of disputes, and works closely with other
departments to provide our customers with accurate information regarding their
dispute. The incumbent will be responsible for direct customer communication, as
well as assist in collection process.  This person possesses and applies
knowledge of the principles, practices, and procedures of a particular field of
specialization.

With a fleet of 313 modern container ships and a total transport capacity of 2.5
million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies.
In the Liner Shipping segment, the Company has around 14,000 employees and 400
offices in 140 countries. Hapag-Lloyd has a container capacity of 3.7 million
TEU – including one of the largest and most modern fleets of reefer containers.
A total of 133 liner services worldwide ensure fast and reliable connections
between more than 600 ports on all the continents. In the Terminal &
Infrastructure segment, Hapag-Lloyd has equity stakes in 21 terminals in Europe,
Latin America, the United States, India and North Africa. Around 3,000 employees
are assigned to the Terminal & Infrastructure segment and provide complementary
logistics services at selected locations in addition to the terminal activities.
At Hapag - Lloyd, we are committed to creating a workplace where innovation,
collaboration, and employee well-being thrive. As part of our team, you'll
experience a dynamic and inclusive culture that values your contributions and
supports your professional growth.

Requirements

• knowledge of the principles, practices, and procedures of a particular field of specialization

Responsibilities

• oversees the investigation, research of disputes
• works closely with other departments to provide our customers with accurate information regarding their dispute
• responsible for direct customer communication
• assist in collection process

Benefits

• Attractive Annual Bonus – Based on company performance, recognizing your impact on our success.
• Hybrid Work Environment – Enjoy the flexibility of working remotely while staying connected with three in-office days per week.
• Modern Office Space – Our state-of-the-art office fosters creativity, collaboration, and comfort.
• Public Transportation Support – We help cover commuting costs to make your daily travel easier and more affordable.
• Comprehensive Benefits Package – Including 401(k) with company match, and health, dental, and vision insurance plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed