Customer Solutions Specialist

Praxair • Houston, TX

2d • $23 - $30

About The Position

Linde Gas & Equipment Inc. is seeking a Customer Solutions Specialist. This role will provide excellent customer service in our Customer Excellence Center taking ownership of, and resolving, customer inquiries.

Requirements

• High School Diploma or GED required, Associates degree or equivalent experience preferred
• 2 – 4 years of customer service or in store sales experience required
• Strong computer skills, including Microsoft applications and Outlook
• Strong verbal and written communication skills
• Demonstrated ability to work independently and be self-motivated
• Ability to work flexible hours
• Upholds high standards of honesty and integrity
• Demonstrates personal ownership for safety and actively contributes to a strong safety culture
• Contributes to a positive work environment where differences are valued and supported
• Strives for personal achievement and helps others attain results
• Ensures accountability through collaboration and interpersonal skills

Nice To Haves

• Knowledge of specialty gas, industrial gas, medical gas and welding related products preferred
• Quick to learn, adaptable, and has the ability to apply new skills to help the organization succeed

Responsibilities

• Deliver outstanding service and ensure our customers have a great experience
• Maintain relationships with customers and sales staff by addressing incoming calls, processing sales orders, confirming shipments, resolving order & service issues
• Manage procurement, delivery schedules, and inventory tracking
• Use business software systems to retrieve customer information, verify inventory levels and process orders
• Verifies customer credit status and completes necessary paperwork to issue credits or debits
• Suggests additional and alternative products and services following established pricing guidelines to meet customer needs
• Work effectively in cross-functional teams and foster a culture of teamwork and open communication to achieve shared goals
• Other duties as assigned

Benefits

• Competitive pay
• Comprehensive benefit plan (medical, dental, vision and more)
• 401(k) Retirement Savings Plan
• Paid time off (vacation, holidays, PTO)
• Employee Discount Programs
• Career growth opportunities
• Additional compensation may vary depending on the position and organizational level

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED