Specialist, Customer Enablement

Entegris

6d • $80,000 - $85,000 • Remote

About The Position

As an OEM Customer Enablement Specialist, you will support customer satisfaction and operational efficiency for Entegris’ OEM customers. This role focuses on resolving customer issues, managing recurring revenue activities, and collaborating across global teams to ensure consistency and quality.

Requirements

• Bachelor’s degree in business or related field (or equivalent experience).
• 3–5 years in customer service or sales within a manufacturing environment.
• Proficiency in MS Office, especially Excel, and SAP
• Strong communication and problem-solving skills.

Responsibilities

• Remotely coordinate with assigned OEM customers for mature product lines and recurring revenue.
• Develop and monitor open order reports for assigned global OEMs to prioritize Customer demand.
• Communicate and align with global OEM and Regional lead.
• Support internal actions to address customer priorities and resolve issues promptly.
• Assist Finance and related functions with accounts receivable escalations.
• Monitor product allocations to optimize customer satisfaction per CXI metrics.
• Participate in semi-annual business reviews with the Key Account Manager.
• Collaborate cross-functionally to improve on-time shipments.
• Build strong customer relationships to provide insights and support business improvements.
• Perform additional tasks as needed to support team goals.

Benefits

• A progressive (PTO) policy that empowers you to take the time you need to recharge
• Generous 401(K) plan with an impressive employer match with no delayed vesting
• Excellent health, dental and vision insurance packages to fit your needs
• Education assistance to support your learning journey
• Values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level