Customer Enablement Specialist

think-cell • Denver, CO

8d • $70,000 - $90,000 • Hybrid

About The Position

The Customer Enablement Specialist will be responsible for ensuring the enablement of think-cell customers by delivering training, workshops, and best practices to a defined set of customer accounts within a specific geographical region.

Requirements

• Bachelors degree in relevant field or equivalent relevant work experience
• Have 2+ years in Customer Enablement, Customer Success or Account Management, preferably in SaaS.
• Have a proven track record in creating and delivering training programs.
• Have excellent communication skills.
• Demonstrate curiosity, be receptive to feedback and motivated to continuously learn and strive for excellence
• Demonstrate ownership mentality, independence and ability to work cross functionally
• Early Riser: like to start your day early to collaborate with colleagues in Europe
• Hybrid work environment in Denver office 3x a week, Tuesday – Thursday.

Responsibilities

• Collaborate with Account Executives to drive account growth and execute plays that address churn risks, ensuring high customer satisfaction.
• Lead think-cell training sessions and workshops, enhancing software adoption and value realization.
• Gather customer feedback and share insights with product and marketing teams to drive product improvements and customer success.
• Maintain accurate and up-to-date training data and opportunities in systems like Salesforce.

Benefits

• think-cell provides comprehensive benefits package including medical, dental, vision, disability leave, parental leave, paid time off and 401k contribution (all benefits are subject to eligibility requirements).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level