Specialist, Crewing

Margaritaville at Sea•Orlando, FL

4d•Onsite

About The Position

At Margaritaville at Sea our core purpose is to create and deliver fun and escapism. This drives all we do and is the heart of our decision making. As a valued member of our team, you'll contribute to providing an incredible guest experience every day of each cruise and in every way. You’ll also have opportunities to advance your career as we continue to grow. Your career path with us starts here! As a Crew Scheduling Coordinator, you will be responsible for managing and optimizing the allocation of human resources within an organization. Your primary objective will be to ensure that the right number of employees, with the right skills, are available at the right times to meet operational needs and achieve business goals. You will utilize data analysis, forecasting techniques, and workforce management tools to develop efficient staffing plans and strategies for all seagoing Hotel, Deck and/or Engine personnel. This position works constantly with shipboard workforce planners to ensure short term and long-term planning are aligned. You will closely collaborate with shipboard and shoreside leadership teams to ensure the vessel is always manned with the appropriate talent required to run the onboard Hotel, Deck and/or Engine operation. You will also collaborate with department management on core team schedules. This position is also responsible for maintaining employee records, working closely with onboarding and travel team. You must be diligent and proactive, ensuring that manning shortage does not occur and if it does it is quickly resolved. You should be able to learn and utilize systems as well as stay current with system enhancements while actively contributing to develop new tools to optimize efficiency of workforce planning.

Requirements

Associate’s degree required
3+ years of customer service and/or logistical experience
Minimum of 2 years’ experience in
Strong analytical and problem-solving skills with the ability to interpret complex data and make data-driven decisions.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels.
Proficiency in data analysis tools, such as Excel. Experience with workforce management software and scheduling systems is a plus.
Demonstrated ability to work collaboratively with team members in a demanding, high-stress environment.
Proficiency with Microsoft Outlook, Word & Excel.
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
This position is classified as “in-office.” As an in-office role, it requires employees to work from the MVAS office in Orlando, Florida Monday through Friday each week. Candidates must be located in (or willing to relocate to) the Orlando area. This position also requires work in the evenings and weekends as necessary.

Responsibilities

Workforce planning: Develop comprehensive workforce plans that align with organizational goals and objectives. Maintain required manning levels fleet wide. Closely liaise with the Hotel, Deck and/or Engine department managers to review core team schedules. Review crew rotations each day and adjust as needed, taking into consideration requests submitted by team members on board and off board.
Data Analysis: Collect, analyze, and interpret workforce data including historical trends, turnover rates, productivity metrics, and future projections. Utilize statistical models and forecasting techniques to predict staffing needs and identify potential gaps or surpluses. Ensure that all data related to crew assignments is kept up to date and accurate.
Resource Allocation: Determine optimal staffing levels for different departments and job roles based on budget constraints and business priorities. Make recommendation for reallocating resources as needed.
Special projects/Dry Docks/Start-Ups: Collaborate with departments and schedule additional crew members based on project needs. Communicate with crew and onboarding team to ensure any additional required documentation is up to date.
Compliance: Stay informed about relevant regulations, legal requirements and industry standards related to workforce management. Work closely with onboarding team/recruiters to ensure all newly hired and returning team members are in possession of the required documentation to join their assigned vessels, such as travel documentation, visas, medicals, trainings, licenses etc. Liaise with the travel department in Miami/offshore to arrange for joining flights in accordance with company policies.
Communication: Maintain effective communication with shipboard and shoreside teams, onboarding team and team members, responding to emails in timely manner.
Continuous Improvement: Monitor workforce performance metrics and evaluate the effectiveness of staffing plans and scheduling strategies. Identify areas for improvement and implement process enhancements to optimize workforce utilization and productivity.

Benefits

Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Additional programs include company paid term life insurance and disability coverage
401(k) plan that includes a company match
Holidays – All full-time and part-time with benefits employees receive days off for 10 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
Vacation Time – All full-time employees at the below the Director level start with 15 days/year; Director and above level have Discretionary Time Off, which for Directors is generally 15 days and for VPs and above 21 days. Part-time with benefits employees receive time off based on the number of hours they work.
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends

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