Specialist, Corporate Investigations

Pilot Company•Knoxville, TN

About The Position

The purpose of this job is to perform routine activities related to employee relations, policy and compliance matters. Assign, monitor and investigate team members and guest complaints; escalate when necessary Monitor background and MVR results and respond to concerns from the background check adjudication process; escalate when necessary Resolve team member common operational questions and concerns; escalate when necessary Collaborate with HRBPs and business leaders to resolve team member and guest issues Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level Compile document requests as they relate to employee relations, DOL, EEOC and litigation threats All other duties as assigned.

Requirements

This position requires candidates to be legally authorized to work in the United States without employer sponsorship.
Bachelor's Degree or Equivalent
Minimum one (1) year experience in human resources related field preferred
General knowledge of all company policies
General knowledge of federal and state laws concerning labor relations
Intermediate Microsoft Office skills
Strong organizational skills with attention to detail
Ability to remain objective, calm, tactful, and persuasive in controversial and/or confrontational situations
Ability to communicate and interact effectively with different levels of the organization to negotiate, problem solve, complete projects and influence decision making
Self-motivated with ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectives
Demonstrate integrity and ethical behavior including but not limited to confidentiality

Responsibilities

Assign, monitor and investigate team members and guest complaints; escalate when necessary
Monitor background and MVR results and respond to concerns from the background check adjudication process; escalate when necessary
Resolve team member common operational questions and concerns; escalate when necessary
Collaborate with HRBPs and business leaders to resolve team member and guest issues
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
Compile document requests as they relate to employee relations, DOL, EEOC and litigation threats
All other duties as assigned.