Specialist, Contract Processes and Systems

Independent Electricity System Operator (Ieso)

14d

About The Position

The IESO is committed to ensuring Ontario's electricity system meets the province's needs today and into the future. We are charged with purpose, delivering reliable, affordable, and sustainable electricity for homes, businesses, and communities across the province. We are energized to grow, embracing opportunities to shape the future of a dynamic and evolving energy sector while advancing our careers. We are powered by teamwork, supported by diverse and passionate colleagues who foster respect, celebrate successes, and thrive on shared achievements. At the IESO, it's not just what we do—it's who we are! Our central role includes managing the provincial power grid in real-time, overseeing and evolving Ontario's electricity market, engaging with government, municipalities and Indigenous communities, and planning for Ontario's future electricity needs. Our employees play a key role in driving grid innovation, protecting the system from threats, advancing the province's energy conservation programs, and forecasting and procuring the electricity resources we'll need in the decades to come. This role is a unionized position within the Legal Resource and Corporate Governance business unit. The energy sector is rapidly evolving, offering exciting new opportunities for those who want to make a difference. This role reports to the Supervisor, Contract Processes and Systems and is responsible for the administration of Contract Management's processes and systems activities that support the maintenance of records and information related to Contract Management's portfolio of contracted electricity generation facilities. Key responsibilities include ongoing maintenance of the systems and processes that are used to maintain the Contract Management portfolio, administration of all Contract Management records, both digital and physical, liaising with the Contract Management teams to illicit requirements for system and process improvements, maintenance of training and guidance documents and contributing to reporting efforts as needed. This role is responsible for conducting comprehensive business analysis, advanced problem solving and oversight of system change requests, (including the triage and response to any CM system issues), providing subject matter expertise, and supporting all areas of records management. The position collaborates on software development projects, trains staff and drives process improvements. The Specialist will interface with stakeholders and other IESO departments in order to perform the functions outlined above.

Requirements

• The education required to complete the responsibilities associated with the position is typically obtained through 4 years of university training.
• University degree in business, information technology, computer science or equivalent. Further education or specialization in business analysis would be considered an asset.
• The incumbent should have experience in acting in a Business-IT liaison role in software development, enterprise relational databases and data analysis.
• Hands-on analytic in entity relationship data modeling and significant exposure to the application of database systems.
• Proven experience in reporting for senior people leaders and executive level audiences.
• Experience with data issue identification, analysis, and remediation.
• Advanced skills with business analysis and requirement gathering
• The minimum level of experience for the role to perform at a satisfactory level of proficiency is 8-10 years including the period of adjustment on the job itself.

Responsibilities

• Act as Subject Matter Expert for contract management systems; manage change requests, defects, and liaise with IT for system enhancements.
• Gather and document detailed requirements, analyze workflows, and create process documentation to support data and reporting solutions.
• Identify gaps, implement process improvements, and develop KPI tracking to drive efficiency and standardization across teams.
• Contribute to the design and maintenance of advanced reports (Tableau, SQL), deliver timely insights, and train end-users for effective data utilization.
• Advise leadership on process and records strategies; translate business requirements into technical specifications for IT teams.
• Validate and cleanse data, integrate components into business processes, and apply statistical techniques to uncover actionable insights.
• Partner with cross-functional teams and IT, manage multiple priorities, mentor associates, and foster a data-driven culture.

Benefits

• Best-in-class benefits and long-term support in the form of a defined benefit pension plan.
• Work in a dynamic and evolving sector that offers exciting opportunities and the chance to explore new career paths.
• Leadership that values meaningful discussions, welcomes feedback, and prioritizes career development.
• A strong, inclusive culture and a collaborative team environment with a shared passion for impactful work.
• Compensation packages that are regularly reviewed to remain competitive and to best accommodate the diverse needs of our employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level