Specialist Content & System Operations

Neighborly® • Irving, TX

7d • Hybrid

About The Position

Content & System Operations Specialist Are you looking for a place where you can bring your Operational Efficiency and Systems Support? Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level. Bring your experience and be empowered to innovate. As a Content & System Operations Specialist on the ShelfGenie, a typical day for you will include: System and CRM Support: Collaborate with the systems team to provide strategic assistance for systems like HubSpot, WishPortal, and GOM, focusing on aligning operational needs with CRM priorities and proper messaging. Content Generation and Campaigns: Generate content for CRM activities, including Email and SMS workflows, to increase franchisee revenue through national and local campaigns. Training and Alignment: Assist in creating training content for new and existing systems, reviewing the content with the Director of Systems to ensure alignment with brand guidelines before deployment. Franchise IT and Operational Readiness: Provide IT support to franchise owners through Zendesk and coordinate with the Director of Systems to ensure all new franchise locations are operationally ready on platforms like WishPortal, Cadsoft, and DesignPro. Operational Efficiency: Suggest new systematic approaches to increase operational efficiency across various platforms and evaluate the brand's in-person event strategy to determine areas for improvement. Bring your skills and be inspired to achieve success.

Requirements

• Experience: 2+ years of experience in operational management or a related IT field is preferred.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams, PowerPoint).
• Familiarity with managing different types of technology, such as HubSpot and Point of Sales systems.
• Skills: Strong interpersonal and prioritization skills.
• Excellent follow-up and follow-through skills.
• Strong planning and project management skills.
• Positive and professional attitude.
• Thrives in a fast-paced environment and meets deadlines consistently.
• Strong technical acumen.
• Sense of humor.

Nice To Haves

• Proven track record of learning and implementing new systems is preferred.
• Bachelor's Degree in a related field preferred

Responsibilities

• System and CRM Support: Collaborate with the systems team to provide strategic assistance for systems like HubSpot, WishPortal, and GOM, focusing on aligning operational needs with CRM priorities and proper messaging.
• Content Generation and Campaigns: Generate content for CRM activities, including Email and SMS workflows, to increase franchisee revenue through national and local campaigns.
• Training and Alignment: Assist in creating training content for new and existing systems, reviewing the content with the Director of Systems to ensure alignment with brand guidelines before deployment.
• Franchise IT and Operational Readiness: Provide IT support to franchise owners through Zendesk and coordinate with the Director of Systems to ensure all new franchise locations are operationally ready on platforms like WishPortal, Cadsoft, and DesignPro.
• Operational Efficiency: Suggest new systematic approaches to increase operational efficiency across various platforms and evaluate the brand's in-person event strategy to determine areas for improvement.

Benefits

• Financial Benefits: Equity and bonus opportunities
• Check out our benefits offerings here: Neighborly Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees