Specialist, Business Consulting (Personal Lines Remediation Team)

Nationwide•Columbus, OH

1d•Hybrid

About The Position

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This opportunity is within the Business Solutions Integration PL Remediation Team, which supports key activities necessary to remediate policies impacted by a system defect. The role involves developing requirements, engaging with stakeholders, and supporting the remediation process throughout its full lifecycle. We are a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, strong business savvy and contributing to a stellar team dynamic. If you thrive in a busy, engaging work environment, we want to know more about you! As a Specialist, you'll act independently or as a member of a team responsible for devising and modifying procedures to tackle simple to moderately complex business problems. You will participate in ongoing process modeling, analysis and design efforts and provide basic business performance management, organizational design and business risk management capabilities to formulate pragmatic and measurable business transformation plans.

Requirements

Undergraduate studies in business, insurance, mathematics, computer science or related field preferred.
Five plus years of progressively more responsible experience in business consulting and business process analysis and design, performance improvement, problem solving, planning, coordinating and organizing.
Project management experience is preferred.
Experience with process re-design methods and tools.
Proven knowledge of standards, methodologies and frameworks, business process management and technology.
Sound knowledge of a variety of tools, concepts and techniques.
Understanding of new technologies and developments in the technology industry and their application.
Detailed knowledge of systems development life cycle.
Knowledge of project management concepts and techniques are required.
Knowledge of facilitation, performance management, organizational design and organization change management.
Ability to lead large or sophisticated projects.
Effective communication skills and ability to deal with ambiguity.

Nice To Haves

Strong problem-solving skills, particularly in identifying and resolving issues within PL PolicyCenter.
Working knowledge of the lines of business housed within the system.
Ability to create clear, concise, and actionable documentation for both business and technology audiences.
Excellent interpersonal skills to foster relationships with stakeholders and cross-functional teams.
High learning agility, with the ability to adapt to unique and evolving challenges.
Comfort with ambiguity and flexibility with a solution-oriented mind set.
The ability to review and validate data in support of ensuring the accuracy of the policies impacted and scope of the foundational defect.
Familiarity with JIRA, project management practices, and the PL PolicyCenter defect process is a plus but not required.

Responsibilities

Collaborate with stakeholders to define and document remediation requirements.
Support the end-to-end remediation process, ensuring timely and accurate resolution of impacted policies.
Partners with management and peers to transform businesses through the strategic application of people, processes and technology.
Participates in the planning process by identifying complexities, dependencies and redundancies.
Participates in business process analysis/design, needs assessments and cost/benefit analysis to align solutions with business strategies and directions.
Participates in creating business-specific technology plans.
Consults with functional groups within Nationwide Technology and internal business clients to develop short- and long-term business transformation plans.
Develops and implements business processes and procedures.
Responsible for communicating to customers, management and external sources.
Identifies the critical elements of a business process that need to be monitored.
Reports performance in a cohesive manner.
Participates, as a team member, in analysis and design of organizational structures, roles, responsibilities, governance, staffing and sourcing to support business goals, strategies and process architecture.
Provides significant contribution in executing department-level change.
Trains customers on business, technological, societal and environmental trends to support strategies for improving business performance.
Facilitates evaluation and research of new and existing products, procedures and/or workflow needs associated with business systems for the company.
Evaluates new technological developments and evolving business requirements and recommends appropriate systems alternatives and/or enhancements.
Assists in the development and implementation of compelling business cases to accomplish business objectives.
Assists with the identification, assessment and mitigation of business risks associated with the current operating model and/or desired target state operating models.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire