Specialist - AlphaDesk

LSEG • St. Louis, MO

1d

About The Position

AlphaDesk is LSEG’s Order and Portfolio Management Software, which develops and supports software for hedge funds and asset managers globally. The Client Services team within AlphaDesk assists clients in using the software for trading, monitoring, and reporting investments, working directly with portfolio managers, traders, and operations staff to resolve issues and explain capabilities. The team aims to sustain its industry-leading support reputation by hiring and developing hardworking individuals. This role involves joining the Client Services team to deliver high-quality, high-touch support, directly interacting with clients to support an OEMS software solution front to back. The specialist will be the face of the company to global users, supported internally by domain specialists. It is a small but fast-growing team, offering an immersive opportunity to learn on the job and begin a meaningful career in financial technology.

Requirements

• An undergraduate degree, preferably with a major in science, business or information technology, or equivalent working experience
• From 0 – 3 years experience in customer service, technology, or financial markets
• Knowledge of financial markets, and familiarity with buy side workflows
• Ability to communicate effectively with clients and colleagues
• Great teammate with a consultative approach to problem solving
• Willingness to learning emerging technologies and new software
• Good time leadership skills, and ability to work optimally under time constraints

Responsibilities

• Guide clients on the features and capabilities of LSEG AlphaDesk software through phone and email support
• Develop and apply expertise on all aspects of financial markets to explain functions of LSEG AlphaDesk
• Deploy software and resolve technical issues and configurations (networking, SQL, FTP, encryption)
• Support electronic trading workflows including FIX message problem solving
• Work directly with development to highlight bugs and product improvements
• Raise sophisticated issues and participate in their resolution to improve your capabilities and knowledge

Benefits

• Small, fast paced team with growth opportunities
• Support and resources of large global company
• Exposure to all aspects of the financial technology services industry in a global environment
• A range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Senior