Specialist Adoption Architect 2
About The Position
The Specialist Adoption Architect 2 exercises judgment when following general instructions and is responsible for working independently to support adoption initiatives, focusing on resolving routine and semi-routine challenges of limited to moderate complexity. This role assists in analyzing adoption metrics, refining success plans, and coordinating small-scale workshops. Key stakeholders include Account Solution Architects (ASAs) and Customer Success Executives (CSEs), with occasional customer-facing interactions to address common adoption barriers. For additional detailed role information, see the Master Technical Sales Role Charter. Note: This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws. Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. At Red Hat, our commitment to open source extends beyond technology into virtually everything we do. We collaborate and share ideas, create inclusive communities, and welcome diverse perspectives from all Red Hatters, no matter their role. It’s what makes us who we are. Some of the most knowledgeable and passionate people in the technology industry work here. Whether we’re building software, championing our products, or training new associates, we’re collaborating openly to make a difference in the world of open source and beyond.
Responsibilities
- Analyze adoption metrics (e.g., product usage) to identify trends and suggest improvements.
- Co-facilitate adoption workshops with guidance, documenting actionable outcomes.
- Update success plans based on customer feedback and product updates.
- Troubleshoot basic technical adoption blockers (e.g., configuration errors).
- Collaborate with ASAs to align account plans with adoption best practices.
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible Spending Account - healthcare and dependent care
- Health Savings Account - high deductible medical plan
- Retirement 401(k) with employer match
- Paid time off and holidays
- Paid parental leave plans for all new parents
- Leave benefits including disability, paid family medical leave, and paid military leave
- Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
