Specialist Accounts Receivable

Staples Retail • Framingham, MA

16d

About The Position

Staples is business to business. You’re what binds us together.
Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders; working with them to accelerate the company’s profitability and growth.
What you’ll be doing:
Collect cash for open Accounts Receivable.
Follow up on a regular basis with the customer until a payment resolution is received.
Escalate to the Team Lead if/when problems or concerns arise.
Ability to research Accounts Receivable issues and reconcile payment remittances.
Minimize bad debt write-offs and maximize cash receipts while being sensitive to internal and external customers.
Adhere to collection strategies and completion of tasks to include and not limited to on account cash, escalations, credit review, etc. within expected SLA
Promptly resolve billing and Accounts Receivable issues while identifying potential opportunities for process improvement
Independently perform root cause analysis on customer issues.
Independently work with customer to negotiate significantly past due balances via payment plan or settlement process.
Independently communicate with customer’s Accounts Payable Supervisors, Managers and Directors.

Requirements

• Actively work to understand customer ordering platforms and how billing is integrated into that platform
• Plan and organize work so Service Level Agreements, Goals and Objectives are realized.
• Effectively communicate with external Staples customers regarding past due invoices.
• Need to approach customers with a customer service type approach.
• Promote strong collaborative relationships between the Collections teams and all other internal teams, especially Sales and Customer Service Relationship building with Staples customers.
• Large ERP Experience (Oracle, SAP etc.)
• Good analytical skills
• Ability to assess a problem and promptly resolve or escalate accordingly
• Basic to Intermediate skills in Excel
• Excellent written and verbal skills
• Time management and organizational skills
• Ability to coordinate with other internal departments
• 2+ years experience in B2B Credit and Collections or Associates or Bachelors Degree

Nice To Haves

• Associates or Bachelors Degree in Business Management or Finance
• Use of Collection Software (Webcollect, Getpaid etc.)
• Understanding of Accounting Principles
• Understanding of Credit Management processes
• Proficiency in Microsoft suite and O365
• Familiarity with different methods of billing and invoicing customers

Responsibilities

• Collect cash for open Accounts Receivable.
• Follow up on a regular basis with the customer until a payment resolution is received.
• Escalate to the Team Lead if/when problems or concerns arise.
• Ability to research Accounts Receivable issues and reconcile payment remittances.
• Minimize bad debt write-offs and maximize cash receipts while being sensitive to internal and external customers.
• Adhere to collection strategies and completion of tasks to include and not limited to on account cash, escalations, credit review, etc. within expected SLA
• Promptly resolve billing and Accounts Receivable issues while identifying potential opportunities for process improvement
• Independently perform root cause analysis on customer issues.
• Independently work with customer to negotiate significantly past due balances via payment plan or settlement process.
• Independently communicate with customer’s Accounts Payable Supervisors, Managers and Directors.

Benefits

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree