Specialist 1, Facilities

Comcast • Philadelphia, PA

15d

About The Position

The Facilities Services Specialist is a collaborative, solutions-oriented team member supporting two primary work streams: Help Desk Operations and Finance & Vendor Administration. This role is essential to the day-to-day success of Comcast’s Corporate Campus providing immediate operational support and contributes to continuous improvement initiatives that strengthen customer service delivery across the campus. The ideal candidate thrives in a fast-paced environment, communicates clearly, adapts quickly to change, and supports emergency response procedures.

Requirements

• 2-4 years of experience in facilities management, customer service, operational, or a similar support role.
• Experience managing call center or ticketing workflows in an Integrated Workplace Management Systems (IWMS), Computerized Maintenance Management Systems (CMMS), or equivalent.
• Strong organizational skills with the ability to manage multiple priorities, tasks, and deadlines in a fast-paced environment.
• Excellent verbal and written communication skills, with the ability to interact professionally with employees, contractors, and leadership.
• Proven ability to troubleshoot issues, think critically, and escalate concerns appropriately.
• Proficiency with Microsoft Office (Excel, Outlook, Teams) and comfort learning new software platforms.
• Ability to work independently while being an engaged and collaborative team player.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Responsibilities

• Serve as the primary administrator for PFM including SLT support, customer service support, and financial deliverables.
• Support daily financial deliverables including Oracle Fusion, Incorta, and other external vendor administration platforms.
• Support Accounts Payable/Receivables and accounting practices.
• Support daily help desk operations, including logging calls, triaging incoming requests, assigning work orders, monitoring progress, and ensuring timely follow-up and closure.
• Review work requests, contact customers for clarification, and ensure accurate service entries.
• Support onboarding and training of new hires on the IWMS platform.
• Assist in documenting procedures, knowledge resources, and standard operating processes.
• Support management of Third-Party Security Assessment (TPSA) repository and vendor enrollment requirements.
• Review, process, and submit vendor building access forms for maintenance, repairs, and project support.
• Maintain and update the Certificate of Insurance (COI) repository; coordinate contractor request forms (CRFs) for property owners and vendors.
• Onboard vendors in VNDLY.
• Track and analyze qualitative and quantitative data from surveys and IWMS reports; develop insights and recommendations for improving services.
• Support ongoing MRI/IWMS system development by assisting with system buildouts, testing, and processing documentation.
• Build and maintain strong relationships with business units, vendors, and cross-campus partners.
• Provide clear and proactive communication to resolve issues and elevate customer service standards.
• Partner with internal teams to ensure seamless coordination of facility operations and project activities.
• Identify opportunities for process improvement and contribute to future-focused planning efforts.
• Attend operational and help desk project meetings as required.
• Support additional departmental needs and emergency response protocols as assigned.

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
• Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees